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Start with the common checklist: disable conflicting anticheats and antivirus tools, run loaders as administrator, and keep Windows builds supported by the selected product.
If the problem remains, send support the order link, product name, Windows build, and a video of the launch flow.
Common problems and quick fixes
The cheat loader won't launch or closes right after starting
Most often the loader is blocked by antivirus software or Windows' built-in protection features. Try these steps in order:
- Run the loader as administrator.
- Add the loader's folder to your antivirus and Windows Defender exclusions.
- Temporarily disable overlays from third-party apps (Discord, GeForce Experience, and similar).
- Reboot your computer and launch the loader again.
If it still won't start or closes on its own, contact support — sometimes the cause is a specific Windows protection setting that needs to be adjusted individually for your system.
The store website sometimes won't load — what could be causing this?
In most cases the site becomes unreachable because your internet provider is blocking the connection, not because of an issue on our end. Try the following:
- Turn on a VPN and check if the site loads;
- Switch your DNS server to a public one, such as Quad9 (9.9.9.9) or Cloudflare (1.1.1.1);
- Check the site's availability from another region using a third-party checker tool.
If it still won't load after that, contact support and we'll share the current working address.
The cheat says the version doesn't match after a game update — what should I do?
This message means the game developer released a new update and the cheat has not been adapted for it yet, so the loader reports a version mismatch.
- Wait for the cheat developer to release an update — this usually takes anywhere from a few hours to a couple of days.
- Check with support for the current update status.
- If the wait eats into your paid subscription time, ask support to add compensation time to your subscription.
Cheat won't launch , how do I check if my system is set up correctly?
Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support. This is the standard first diagnostic step , without this screenshot, support cannot accurately identify the cause of your issue.
The cheat loader gets blocked by the system or antivirus on launch — what should I do?
This is usually caused by Windows' built-in driver protection (blocking "vulnerable" drivers) or by third-party antivirus and overlays interfering with the loader.
- Add the loader folder to your antivirus exclusions.
- Disable third-party overlays (Discord, GeForce Experience, and similar) that may conflict with the loader.
- Contact support — they can provide a compatibility-check utility and help you get the loader running.
We don't recommend manually changing Windows' protection settings yourself — it can damage your system.
System checker shows errors , what exactly needs to be enabled or disabled
For most cheats to work correctly, your system must meet these requirements:
- Windows Defender real-time protection , disabled
- Core Isolation / Memory Integrity (HVCI) , disabled
- User Account Control (UAC) , disabled
- TPM , disabled in BIOS
- Third-party antivirus (Kaspersky etc.) , fully uninstalled
Run the system checker tool, take a screenshot of the results, and send it to support , operators will identify which setting is blocking the launch.