Problems & fixes, Counter Strike 2

The most common cause is leftovers from previously installed antivirus or security tools: their drivers and background files keep interfering with the program even after the antivirus itself has been removed.

Contact support — they can point you to a dedicated utility that checks your computer for such leftovers and help you remove them properly. After cleaning up, restart your computer and launch the program again.

This is expected: after a major game update the developer needs time to adapt the program, usually anywhere from a few hours up to a day. Until the update is ready, the loader may fail to start or some features may work incorrectly.

• You don't need to update anything manually — the current version is pulled through the loader automatically.
• Check the product status on the website to see when the update is finished.
• If the program is temporarily unavailable due to an update, your subscription time is extended to cover the downtime.
• If it still won't launch a day after the game patch, contact support to check the update status.

• Try connecting through a VPN — access to the site or activation servers is sometimes blocked at the ISP or regional level.
• Check your internet connection and try downloading the file again.
• If the issue persists after using a VPN, contact support — they may ask for additional diagnostics of your system and a screenshot of the result.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

These errors usually occur due to leftover files from a previous session or an outdated system. Follow these steps in order:

• Delete all leftover launcher and cheat files.
• Restart your PC and try launching again.
• If the error persists, update Windows to the latest version (25H2 recommended).
• Also install optional updates available in Windows Update if needed.

The archive password for the diagnostic utility is sordum. Download the Sordum utility (available from technical support), launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

The archive password for the diagnostic utility is sordum. Download the Sordum utility (available from technical support), launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

This is a common issue caused by Windows driver security components. Follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and wait for it to finish.
• Apply the win_driver_OFF.reg file provided by support — it disables Windows driver signature enforcement. Reboot your PC afterwards.
• Make sure User Account Control (UAC) is disabled — the loader handles this automatically, but verify it manually if needed.
• If the issue persists, run sc query vgk, sc query faceit, sc query wdfilter in CMD and send a screenshot to support.

These errors indicate a previous load did not complete cleanly, or conflicting anticheat software is present on the system.

• Uninstall Vanguard (Valorant Anti-Cheat) and FaceIt AC if they are installed.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click «Search», and wait for it to finish.
• Perform a full PC restart and make sure Windows Defender is disabled.
• Launch the loader as Administrator.

This message shows up while the FaceIt client or overlay is running. Close FaceIt completely, through Task Manager if it stays in the background, then launch Midnight again.

Yes, running the loader from a USB drive is a required part of the protection setup — it lowers the chance of the program being flagged by anti-cheat. A regular flash drive works fine, nothing special is needed.

Once the game has launched successfully, you can remove the drive — the program will keep working. If you don't have a physical drive, it can be emulated with a virtual one: contact support and they will walk you through it.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

Loader connection errors are usually caused by ISP-level blocking. Try the following steps:

• Enable a VPN (any country), launch the loader and click Inject. Once injected successfully, disable the VPN before starting the game.
• If VPN does not help: download the networkmanager.zip utility, run it, select «Find Best IP» and click Apply. Then try launching the loader again.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

System freeze when entering the key is usually caused by HDR or antivirus conflicts. Do the following in order:

• Disable HDR in Windows display settings.
• Disable Windows Defender and make sure any third-party antivirus (e.g. Kaspersky) is fully uninstalled.
• Run the Sordum utility (available from technical support) to disable system security drivers, then reboot your PC.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Third-party antivirus software (especially Kaspersky and Norton) conflicts with the launcher. You need to fully uninstall the antivirus , disabling it is not enough.

• Uninstall Kaspersky / Norton via "Programs and Features" or the vendor's dedicated removal tool.
• Restart your PC after uninstalling.
• Make sure no antivirus components remain in the installed programs list.
• Windows Defender is sufficient , disable real-time protection temporarily if prompted.

If the game crashes immediately after injection, check the following:

• Disable real-time protection in Windows Defender before launching.
• Make sure the launcher is started in the correct order: launcher first, then the game.
• If you use Yandex Browser, disable its built-in protection , it may block the cheat files.
• Uninstall FaceIt AC (anti-cheat) if installed , it conflicts with the cheat.

If your account gets flagged or banned soon after using the software, this is usually anti-cheat detection on the game's side rather than a bug in the product. Registering a new account and using the hardware-spoofing feature (spoofer), if your product version includes one, usually helps. This doesn't guarantee you won't get flagged again. If your main account is already flagged, don't count on it being unbanned — it's better to switch to a new account.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

Run a system file repair: open Command Prompt as Administrator and execute two commands — first DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. After that, make sure Fast Boot is disabled in BIOS/UEFI, then reboot.

If the issue persists, a clean Windows reinstall is required. Use the Pro edition only — Home versions may lack required components for the loader to function correctly.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

If the loader throws an error on startup, first try connecting a VPN — the VPN is only required during the download and activation stage; once the loader is running you can disconnect it.

If VPN does not help, check the following in BIOS and Windows settings:

• Secure Boot must be disabled in BIOS.
• Core Isolation (Memory Integrity) must be disabled. Find it in Windows Security → Device Security → Core Isolation.

After changing these settings, reboot and try launching the loader again.

Yes, this is a false positive. The loader is protected with obfuscation and VMProtect — standard anti-reverse-engineering measures that antivirus software often flags as suspicious. The file is safe. Before launching, disable real-time protection in Windows Defender and add the loader folder to exclusions.

This error means Windows PIN sign-in is active or Hyper-V is still running. Follow these steps:

• Go to Settings → Accounts → Sign-in options and remove your PIN if one is set.
• Open Command Prompt as Administrator and run:
  takeown /F "C:\Windows\System32\hvix64.exe"
  icacls "C:\Windows\System32\hvix64.exe" /grant *<your SID>:F
  del "C:\Windows\System32\hvix64.exe"
  Repeat the same steps for hvax64.exe.
• If the error persists, run in cmd: bcdedit /set {current} hypervisorlaunchtype auto and sfc /scannow, then reboot and try again.

Component loading freezes are usually caused by your ISP or regional restrictions blocking the cheat's servers. Enable a VPN before launching the loader , components should then download correctly.

Do not launch the game until the loader explicitly signals that it is ready.

Yandex Browser has built-in protection that blocks downloading and running cheat executable files.

• Open Yandex Browser settings and disable the built-in Protect feature.
• If the file still won't download from the main server, install the MEGA extension and download via it.
• Note: each user gets an individual launcher file , it cannot be shared with others.

This error almost always happens because your antivirus or Windows Defender mistakes the loader for a threat and blocks it from starting.

• Add the loader's folder to your antivirus and Windows Defender exclusions.
• Temporarily disable the antivirus modules that scan files on launch and try running the program again.
• If the error persists, contact support with a screenshot of the error and they will provide a compatibility-check utility.

If the loader or cheat won't start, crashes without an error, or the game crashes right after launch, try the following:

• Add the loader folder to your antivirus and firewall exclusions.
• Disable overlays from third-party apps (Discord, GeForce Experience, etc.) before launching.
• Make sure you're running the latest version of the loader — after a game update you may need to download a new build.
• If the issue persists, contact support — they can point you to a compatibility-check utility.

This error means the computer is missing DirectX components the program needs to run. Download and install the official DirectX Redistributable package from Microsoft, then restart your computer.

If the error persists, update your graphics drivers and try launching again.

The error means an active page file (virtual memory) is blocking the loader. Disable it in the Windows performance settings: in the virtual memory options, uncheck automatic size management and set "No paging file" for every drive.

Save the changes, restart your computer, and launch the loader again.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

The most common cause is third-party antivirus or security software blocking the loader. Completely uninstall 360 Total Security, Valorant ACH, and any other third-party antivirus. Vanguard (Valorant anti-cheat) must be uninstalled, not just disabled.

After removal: download the utility from sordum (archive password , sordum), run it, click Search, and wait for it to finish. Then reboot your PC and try launching the loader again.

If errors persist , send a screenshot of your installed programs list to support. As a last resort, a clean Windows reinstall resolves the issue.

If the program does not open at all and no window appears, try running it through a VPN — sometimes the connection to the activation server is blocked at the provider or regional level, and a VPN resolves this.

If nothing changes afterward, contact support and describe exactly what happens when you launch it.

This happens when the game was launched before the loader. Fully close the game (use Task Manager if needed), start the loader, wait until it finishes loading completely, and only then open the game.

HvH in Nixware runs on the Ragebot block: Antiaim with desync and jitter hides your model from hits, Double Tap fires twice in one server tick, and Hitchance with Min Damage filter shots by hit chance and damage. Auto Stop and Auto Scope add auto-stop and auto-zoom for sniper rifles.

Switching the game to windowed mode is usually what fixes this — in fullscreen mode the menu hotkey may not respond.

• Finish all loader steps exactly as instructed, then start the game in windowed mode.
• Press the menu hotkey specified in the instructions only after the game has fully loaded.
• If the menu still doesn't appear, reinstall the program and try again from scratch; if the issue persists, contact support and attach a screenshot of what happens when you press the key.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

The menu opens with Insert or Home by default. If those do not respond, try Right Shift or nearby function keys (F-keys).

You can rebind hotkeys in the Settings section inside the cheat menu.

Use the Insert or F2 key to open and close the cheat menu. If Insert does not respond, try F2.

By default, the cheat menu opens and closes with the Insert key.

If the key doesn't work or you'd like to change it, open the loader settings — you can view and rebind the menu hotkey there.

If your internet connection drops after launching Arcane, the spoofer feature is likely conflicting with it. Turn off the spoofer in the loader or cheat settings and start it again — your network access should come back.

If the game freezes after pressing F2 — the menu key for the SMG CS2 cheat — switch the game to windowed mode.

In most cases the menu then opens correctly and the freeze does not happen again.

Discord screen-share bypass is built in and works automatically — there is no separate toggle for it. The key requirement is to choose "Game Capture" instead of "Screen Capture" when streaming; that way viewers will not see the program's window.

This is usually caused by the game running in exclusive fullscreen mode. Switch the game to windowed or borderless windowed mode in its graphics settings — this normally stops the overlay from jittering.

If the issue persists after switching modes, take a screenshot and contact support.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

It means the program is temporarily paused after a recent game update — it is not a problem with your key. Wait until the update is finished, then activate the key again.

Do not enter the key many times in a row: repeated attempts can trigger an automatic lock on the key that only support can remove. You can check the current status on the product page or with support.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

The key is bound to a single computer by its hardware, so it won't activate on a new machine on its own, and it can't be used on several computers at once.

To switch computers, contact support with your software login — the hardware lock will be reset manually, and you can then activate the key on the new machine.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

An activation key is bound to the hardware of one specific device (HWID) the first time you run it, and it only works on that device — you can't use the same key on several computers at once, and launching it on another PC will just return an error.

If you switch computers or reinstall Windows, the hardware binding resets along with the system. After installing a supported Windows version on the new device, contact support — once your situation is confirmed, they may extend your key's validity to cover the time spent setting things up.

Sometimes the spoofer doesn't change every component in a single run — for example the motherboard serial number can stay the same while the SSD and RAM are spoofed correctly. That's normal behavior for some setups.

Reboot your computer and run the program again. To confirm the result, compare your system info before and after running it — a hardware-checking tool works well for this. If nothing changes after several attempts, contact support.

This is a key activation error: the key was issued for the wrong game version. First, contact shop support and provide your activation key , the operator will verify it on their end.

Once the error is confirmed, write directly to the seller (key owner) in the vendor chat, describe the issue and attach a screenshot of the menu showing CS 1.6. The seller will replace the key.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

You can't reset the password yourself through the website. Contact support and provide your purchase details so the operator can confirm the account is yours.

After verification, the operator will manually reset the password and send you a new one.

Sometimes the payment system needs a little time to confirm the transfer. Wait a few minutes — once the bank or payment provider sends confirmation, the payment status will update automatically.

If it is still not confirmed after 15–20 minutes, contact support and attach your payment receipt.

If the payment system shows the status "payment is being verified", the money has already been charged, but the transaction hasn't been confirmed yet by the bank or payment service. This is a standard check that usually takes anywhere from a few minutes to a couple of hours.

Wait for the confirmation — once the payment is verified, the item will be delivered automatically. If the status hasn't changed after a long while, contact support and include your payment details.

The software doesn't support every Windows version and build — the newest system updates in particular may not be supported yet, in which case the launch fails or the system blocks the driver as "unsafe".

• Check your exact version and build number in Windows Settings (System → About) and compare it with the list of supported versions on the product page.
• If your build is newer than the ones listed, or it's a non-standard/stripped-down Windows edition, stable operation isn't guaranteed — installing one of the supported official versions usually resolves it.
• Before purchasing, ask support which Windows version is required for the specific product — they can also tell you whether an update for your build is planned.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

Press Win+R, type winver, and compare your version and build number with the supported list on the product page. If your build is newer than the listed maximum, the program will not run — support for new builds is added only after their official release, and Insider (beta) builds are usually not supported.

In that case, roll back or reinstall a supported official build. Use full editions of Windows 10/11 from an official source — stripped-down or modified builds often cause launch errors.

Most software is built for specific Windows builds, and an automatic system update can make your system incompatible with the program's protection.

• After any major system update, compare your build with the supported Windows versions listed on the product page.
• If your build isn't supported, you'll need to roll back the update or reinstall Windows on a supported build.
• Ask support for the exact list of supported builds and advice for your specific case.

Yes, Windows 10 version 21H2 and below is not supported. You need to update your operating system.

• Update Windows via Windows Update to the latest available version.
• If updates are unavailable, perform a clean reinstall of Windows (latest Windows 10/11 recommended).
• Windows 11 is also supported.

First, update Windows to the latest supported build via Windows Update and restart your computer. Disabling the page file (virtual memory) in the system performance settings also helps.

Wait 10–15 minutes after turning the computer on before launching, so the system finishes its background initialization. If the problem persists, contact support and attach a video of the freeze — it speeds up diagnosis.

Only officially released builds of Windows 11 are supported — beta and Insider builds (early versions of updates that haven't been officially released yet) may not be supported by the loader. The opposite can also happen: a very old, long-unupdated system can also prevent the software from launching. Update Windows to the latest officially released version (not a beta channel) and try again.

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

No. SMG CS 2 supports only Windows 11 versions 21H2,23H2. It does not work on Windows 11 25H2. Before purchasing, make sure your OS version is listed in the compatibility section on the product page.

A driver-related error on launch is often caused by a conflict with third-party anti-cheat services or protective overlays installed on your system.

Close or temporarily remove such services before launching the program. If the error persists, contact support with a screenshot of the error.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

A common cause is a conflict with third-party overlays — Steam, Discord, screen-recording tools, audio overlays, and similar utilities.

Disable all such overlays and unnecessary background programs before launching and try again.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

After every game update the software goes into a temporary "frozen" state until the developer adapts it to the new game version — this is normal and there is nothing you need to do.

While the status is "frozen", your remaining subscription time is paused, and the downtime is usually compensated. An update typically takes from a few hours up to a day.

Sometimes the cheat goes into a scheduled update period after game patches. During this time the launcher may not start or may show a frozen/update status.

• There are no fixed ETAs , follow the latest news in the support Telegram channel.
• No action is required on your end: once the update is released, the cheat will work automatically.

If the product stops connecting right after a game update, without any error messages, this is expected: the developer needs time to adapt it to the new game version.

The update usually takes about a day, sometimes less. Wait for it and start the loader again — everything will work automatically, no reinstall is needed.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.