Problems & fixes, Fortnite

This is usually caused by your antivirus or Windows built-in protection flagging the loader as a threat and deleting or blocking it.

• Add the loader's folder to your antivirus exclusions.
• Temporarily turn off real-time protection while you download, install, and activate.
• Download the loader again and launch it.

If the error persists, contact support — you may need an updated version of the loader.

This is usually caused by your antivirus or Windows built-in protection flagging the loader as a threat and deleting or blocking it.

• Add the loader's folder to your antivirus exclusions.
• Temporarily turn off real-time protection while you download, install, and activate.
• Download the loader again and launch it.

If the error persists, contact support — you may need an updated version of the loader.

This is usually caused by the loader conflicting with your antivirus or other software on your PC. Try these steps in order:

• Add the loader folder to your antivirus and Windows Defender exclusions — it can silently delete or block its files.
• Temporarily disable real-time protection and launch the loader again.
• Close background programs, overlays, and recording software before starting the game.

If that doesn't help, contact support — they'll give you a compatibility-check utility to run, then ask for a screenshot of the result for accurate diagnosis.

Contact support and describe the error you're seeing — you'll likely be asked to run a system compatibility checker and send a screenshot of the result so the cause can be identified.

It also helps to:

• launch the loader through a VPN;
• add the loader's folder to your antivirus exclusions;
• temporarily disable third-party overlays (screen recording, chat apps, etc.).

This is usually caused by your internet provider blocking the connection, not by the program itself.

• Connect through a VPN and try a few different server locations — sometimes one specific server is also blocked.
• If the error persists, download the loader again, as the version you have may be outdated.
• Check that your computer's date and time are set correctly.
• If nothing helps, contact support with details of the error.

This is most often caused by antivirus software interfering with the process during injection.

• Add the program and the loader folder to your antivirus exclusions, including Windows Defender.
• Close other overlays and unnecessary background programs before launching.

If the issue continues, record a video of the entire launch process and contact support — without a recording it is hard for the developer to pinpoint the cause.

The most common cause is an outdated motherboard firmware (BIOS) or secure boot settings conflicting with the loader's driver.

• Check your motherboard manufacturer's site for a newer BIOS version (ideally no older than 2022–2023) and update it.
• Before trying again, create a system restore point or back up important files — in rare cases the crash affects Windows boot.
• If the problem continues, contact support with a screenshot of the error so they can guide you further.
• If Windows stops booting entirely, you'll need to repair or reinstall the system; it's best to reach out to support beforehand to avoid this.

A blue screen during spoofer use is most often caused by not disabling all display adapters in Device Manager. Make sure to disable all video adapters: both the dedicated GPU and the integrated graphics processor.

If the blue screen persists, try selecting different motherboard models in the spoofer instead of "Other". Also ensure that real-time protection (Windows Defender) and SmartScreen are fully disabled , it is not enough to uncheck the box; use D-Control as administrator to disable them properly.

Last resort: fully reinstall Windows with all disks formatted, flash the BIOS (first to a newer version, then to an older one), do a clean Windows install with all updates and drivers , and only then run the spoofer and install the game.

This is usually caused by Secure Boot being enabled in the BIOS, which prevents the cheat from working. Disable Secure Boot in your BIOS settings and relaunch the loader.

If your game requires Secure Boot to be on to run at all, contact support — there is sometimes a workaround for this case.

To diagnose the issue, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

Anticheat errors and loader crashes when starting the game are typically resolved by enabling a VPN. Connect to a VPN, then relaunch the loader and the game.

Also ensure Windows Defender is disabled (e.g. via Defender Control), no third-party antivirus is running, and no unnecessary background software is active.

If after injection only the loader window appears and the cheat menu never shows, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for it to finish.
• Take a screenshot of the result, then repeat the loader launch procedure.

This clears conflicting processes that prevent the menu from appearing.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

If you see the error "Please make sure PIN is not set in Windows sign-in options and manually disable Hyper-V", do the following:

• Make sure no PIN or password is set in Windows sign-in options.
• Run these commands in PowerShell as administrator:
  takeown /F "C:\Windows\System32\hvix64.exe"
  icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
  del "C:\Windows\System32\hvix64.exe"
  (repeat for hvax64.exe)
• Then go to BIOS, disable virtualization, save and reboot, then re-enable virtualization and disable Hyper-V inside Windows.

If nothing works, a Windows reinstall is required.

If the cheat crashes with a virtualization error, the game requires virtualization (VT-x/AMD-V) to be enabled in BIOS. Enter BIOS and make sure virtualization is turned on.

If virtualization is already enabled but the error persists, try enabling Core Isolation in Windows Security settings. Also install all Visual C++ Redistributable packages: download the All-in-One pack from TechPowerUp and run the batch file as administrator.

If the download hangs or fails with a network error, try the following:

• Install the Mega browser extension (mega.io/extensions) and download through it.
• Enable a VPN , some ISPs block downloads from file-hosting services.
• Try a different browser (Chrome, Brave, Firefox).

If nothing works, contact support , the operator can send the file directly through the chat.

Unchecking the Defender checkbox is not enough , it may re-enable itself after reboot. To fully disable it:

• Download the D-Control utility (archive password: sordum), move the files to the desktop, and run as administrator.
• Click "Search" and wait for the scan to finish, then disable real-time protection and SmartScreen through the utility's interface.
• Make sure the indicator turns green (not red) , only then is protection fully disabled.

If the spoofer or loader requires a VPN and the connection fails, first synchronize the system clock: go to Settings → Time & Language and click "Sync now". Then restart the PC and try again.

If a specific VPN server is unavailable, try other servers in the VPN client. A browser-based VPN or a Telegram VPN bot are recommended alternatives.

If the loader website won't load, try connecting through a VPN — access is sometimes restricted by your ISP or region.

Once connected, refresh the page and try launching the loader again.

This kind of error usually points to corrupted or outdated loader files, or leftover antivirus components still in the system.

• If any antivirus is still installed, remove it completely with its official uninstaller.
• Download the latest version of the loader again instead of reusing old files.
• Run the loader as administrator and try again.
• If the error keeps appearing, contact support with a screenshot of the message.

If the launcher fails to download, try two things: enable a VPN and retry, or switch to a different browser (e.g., from Chrome to Firefox or vice versa).

Yes, that's expected. After a major game update, the cheat is temporarily taken offline for an update — during this time the loader may show your access as frozen, but your subscription time is not being used up.

You don't need to reinstall or re-download the loader manually — access turns back on automatically once a new version is released for the current game patch. You can ask support for an estimated timeframe.

After a major game update, the cheat's developer needs time to adapt the program to the new version — during this period the cheat may be temporarily unavailable or behave incorrectly.

• Wait for an official update notice from support.
• Do not try to run the old build against the new patch — this increases the risk of a ban.

If the cheat was working but stopped attaching or launching after you switched to a different game account, restarting your computer usually fixes it.

• fully close the loader and the cheat;
• restart your computer;
• launch the loader and cheat again under the account you need.

If the issue happens again after restarting, try connecting through a VPN.

If the page with instructions, the loader, or your account area won't load, it's usually because your internet provider is blocking access.

• try opening the page through a VPN;
• check whether the site loads on mobile data instead;
• if the problem persists, contact support — they can send you the materials another way.

This is usually caused by antivirus software or third-party overlays intercepting the hotkey.

• Add the program and its folder to your antivirus exclusions, including Windows Defender.
• Close third-party overlays (GPU software, screen recorders, voice chat apps) — they can block the menu from showing.
• Open the menu while you're actually in a match, not in the lobby or main menu.
• Run the loader and the game in windowed or borderless mode.
• Fully close and relaunch the loader, and try running it as administrator.

If the menu still doesn't appear, record a video of the launch process from start to loading into the game and send it to support.

This message means the game received an update and the software is temporarily being reworked for the new version — it affects everyone with an active subscription, not just your key.

• The update usually takes anywhere from a couple of hours to a day, often faster.
• The subscription time lost while waiting gets compensated.
• Check with support for status updates — they will let you know once it is working again.

No, subscription time is not consumed while the cheat is under maintenance after a game patch.

Wait for the update to finish — this usually takes anywhere from a few hours to a couple of days. If the wait drags on too long, you can contact support and ask for downtime compensation.

This error means your activation no longer matches your current hardware — for example, after reinstalling the OS or changing hardware identifiers.

Contact support with your activation key: they will reset the binding so you can activate the cheat again on the same key.

If an account gets banned by anti-cheat, the hardware ID (HWID) tied to it is also considered burned, so simply activating a new license key will not fix the issue.

Before using the cheat again, it is recommended to get a separate HWID-spoofing tool — it makes the system see the hardware as new.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

If the checker keeps flagging active protection, the antivirus was likely only turned off in settings rather than fully removed — some of its services and drivers can stay behind.

• Uninstall the antivirus completely using the official uninstaller from its vendor, not just by disabling it in settings.
• Restart your computer and run the checker again.
• If it still detects protection, contact support so they can help identify what's left.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

If a virtual machine is installed or running on your computer, the protection system may detect it and block the program, showing an error.

Remove the virtual machine from your computer, restart, and try launching the program again.

If a virtual machine is installed or running on your computer, the protection system may detect it and block the program, showing an error.

Remove the virtual machine from your computer, restart, and try launching the program again.

Some cheat versions are not yet compatible with the very latest Windows builds.

In that case, the fix is to roll back to an earlier stable Windows version that the program is confirmed to work with. If you are unsure about compatibility, check the supported versions with support before buying.

This means the drive with Windows installed uses the older MBR partition style, while the cheat requires a GPT-partitioned drive.

The fix is to reinstall Windows and choose GPT instead of MBR when partitioning the drive during setup.

No, the launch method cannot be changed: if the cheat is an external type, loading it from a separate storage device is part of its anti-detection architecture, not an optional setting.

If this launch method does not suit you, check with support whether the product has a separate internal version.

A special system cleanup usually is not necessary.

It is enough to fully uninstall the previous loader before installing a new cheat, to avoid conflicts between programs.