Problems & fixes, Hell Let Loose

The most common cause is leftovers from previously installed antivirus or security tools: their drivers and background files keep interfering with the program even after the antivirus itself has been removed.

Contact support — they can point you to a dedicated utility that checks your computer for such leftovers and help you remove them properly. After cleaning up, restart your computer and launch the program again.

This is expected: after a major game update the developer needs time to adapt the program, usually anywhere from a few hours up to a day. Until the update is ready, the loader may fail to start or some features may work incorrectly.

• You don't need to update anything manually — the current version is pulled through the loader automatically.
• Check the product status on the website to see when the update is finished.
• If the program is temporarily unavailable due to an update, your subscription time is extended to cover the downtime.
• If it still won't launch a day after the game patch, contact support to check the update status.

This is usually caused by the loader conflicting with your antivirus or other software on your PC. Try these steps in order:

• Add the loader folder to your antivirus and Windows Defender exclusions — it can silently delete or block its files.
• Temporarily disable real-time protection and launch the loader again.
• Close background programs, overlays, and recording software before starting the game.

If that doesn't help, contact support — they'll give you a compatibility-check utility to run, then ask for a screenshot of the result for accurate diagnosis.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

This is a common issue caused by Windows driver security components. Follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and wait for it to finish.
• Apply the win_driver_OFF.reg file provided by support — it disables Windows driver signature enforcement. Reboot your PC afterwards.
• Make sure User Account Control (UAC) is disabled — the loader handles this automatically, but verify it manually if needed.
• If the issue persists, run sc query vgk, sc query faceit, sc query wdfilter in CMD and send a screenshot to support.

Loader connection errors are usually caused by ISP-level blocking. Try the following steps:

• Enable a VPN (any country), launch the loader and click Inject. Once injected successfully, disable the VPN before starting the game.
• If VPN does not help: download the networkmanager.zip utility, run it, select «Find Best IP» and click Apply. Then try launching the loader again.

System freeze when entering the key is usually caused by HDR or antivirus conflicts. Do the following in order:

• Disable HDR in Windows display settings.
• Disable Windows Defender and make sure any third-party antivirus (e.g. Kaspersky) is fully uninstalled.
• Run the Sordum utility (available from technical support) to disable system security drivers, then reboot your PC.

The most common cause is third-party antivirus or security software blocking the loader. Completely uninstall 360 Total Security, Vanguard (Valorant anti-cheat — must be uninstalled, not just disabled), and any other third-party antivirus.

After removal: download the Sordum utility (available from technical support; archive password — sordum), run it, click Search, and wait for it to finish. Then reboot your PC and try launching the loader again.

If errors persist, send a screenshot of your installed programs list to support. As a last resort, a clean Windows reinstall resolves the issue.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Run a system file repair: open Command Prompt as Administrator and execute two commands — first DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. After that, make sure Fast Boot is disabled in BIOS/UEFI, then reboot.

If the issue persists, a clean Windows reinstall is required. Use the Pro edition only — Home versions may lack required components for the loader to function correctly.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

Simply toggling the antivirus off from the tray icon is often not enough , it may keep running in the background. You need to fully uninstall the antivirus (e.g. Kaspersky) or disable real-time protection via system settings.

To confirm no AV components are still active, download the Sordum (available from technical support) diagnostic tool, run it, click «Search», and send a screenshot of the results to support.

This error means the computer is missing DirectX components the program needs to run. Download and install the official DirectX Redistributable package from Microsoft, then restart your computer.

If the error persists, update your graphics drivers and try launching again.

Make sure Hell Let Loose is running in DirectX 11 mode. In Steam, open the game's Properties → Launch Options and add -dx11, or select DirectX 11 in the game's own launcher.

After switching the mode, fully restart the game and try again.

The Arcane cheat depends on Medal.tv to function. If Medal.tv is blocked by your ISP or a regional filter, the cheat will not start correctly.

Fix: add Medal.tv to your traffic filter's exception list, or use a VPN only during cheat launch. Once the game session starts, the VPN can be turned off.

Make sure you have read the included instructions carefully , the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Yes, that's expected. After a major game update, the cheat is temporarily taken offline for an update — during this time the loader may show your access as frozen, but your subscription time is not being used up.

You don't need to reinstall or re-download the loader manually — access turns back on automatically once a new version is released for the current game patch. You can ask support for an estimated timeframe.

Switching the game to windowed mode is usually what fixes this — in fullscreen mode the menu hotkey may not respond.

• Finish all loader steps exactly as instructed, then start the game in windowed mode.
• Press the menu hotkey specified in the instructions only after the game has fully loaded.
• If the menu still doesn't appear, reinstall the program and try again from scratch; if the issue persists, contact support and attach a screenshot of what happens when you press the key.

Discord screen-share bypass is built in and works automatically — there is no separate toggle for it. The key requirement is to choose "Game Capture" instead of "Screen Capture" when streaming; that way viewers will not see the program's window.

An activation key is bound to the hardware of one specific device (HWID) the first time you run it, and it only works on that device — you can't use the same key on several computers at once, and launching it on another PC will just return an error.

If you switch computers or reinstall Windows, the hardware binding resets along with the system. After installing a supported Windows version on the new device, contact support — once your situation is confirmed, they may extend your key's validity to cover the time spent setting things up.

Sometimes the spoofer doesn't change every component in a single run — for example the motherboard serial number can stay the same while the SSD and RAM are spoofed correctly. That's normal behavior for some setups.

Reboot your computer and run the program again. To confirm the result, compare your system info before and after running it — a hardware-checking tool works well for this. If nothing changes after several attempts, contact support.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

The software doesn't support every Windows version and build — the newest system updates in particular may not be supported yet, in which case the launch fails or the system blocks the driver as "unsafe".

• Check your exact version and build number in Windows Settings (System → About) and compare it with the list of supported versions on the product page.
• If your build is newer than the ones listed, or it's a non-standard/stripped-down Windows edition, stable operation isn't guaranteed — installing one of the supported official versions usually resolves it.
• Before purchasing, ask support which Windows version is required for the specific product — they can also tell you whether an update for your build is planned.

Most software is built for specific Windows builds, and an automatic system update can make your system incompatible with the program's protection.

• After any major system update, compare your build with the supported Windows versions listed on the product page.
• If your build isn't supported, you'll need to roll back the update or reinstall Windows on a supported build.
• Ask support for the exact list of supported builds and advice for your specific case.

If you get a connection error after spoofing, try connecting via VPN before launching the loader. The VPN is only needed to establish the initial connection , once the cheat is running, you can disconnect from VPN to avoid any impact on in-game ping.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.