Escape from Tarkov: Arena Cheat by Soft Hub

After every game update the software goes into a temporary "frozen" state until the developer adapts it to the new game version — this is normal and there is nothing you need to do.

While the status is "frozen", your remaining subscription time is paused, and the downtime is usually compensated. An update typically takes from a few hours up to a day.

It means the program is temporarily paused after a recent game update — it is not a problem with your key. Wait until the update is finished, then activate the key again.

Do not enter the key many times in a row: repeated attempts can trigger an automatic lock on the key that only support can remove. You can check the current status on the product page or with support.

Press Win+R, type winver, and compare your version and build number with the supported list on the product page. If your build is newer than the listed maximum, the program will not run — support for new builds is added only after their official release, and Insider (beta) builds are usually not supported.

In that case, roll back or reinstall a supported official build. Use full editions of Windows 10/11 from an official source — stripped-down or modified builds often cause launch errors.

Yes, running the loader from a USB drive is a required part of the protection setup — it lowers the chance of the program being flagged by anti-cheat. A regular flash drive works fine, nothing special is needed.

Once the game has launched successfully, you can remove the drive — the program will keep working. If you don't have a physical drive, it can be emulated with a virtual one: contact support and they will walk you through it.

The key is bound to a single computer by its hardware, so it won't activate on a new machine on its own, and it can't be used on several computers at once.

To switch computers, contact support with your software login — the hardware lock will be reset manually, and you can then activate the key on the new machine.

First, update Windows to the latest supported build via Windows Update and restart your computer. Disabling the page file (virtual memory) in the system performance settings also helps.

Wait 10–15 minutes after turning the computer on before launching, so the system finishes its background initialization. If the problem persists, contact support and attach a video of the freeze — it speeds up diagnosis.

The error means an active page file (virtual memory) is blocking the loader. Disable it in the Windows performance settings: in the virtual memory options, uncheck automatic size management and set "No paging file" for every drive.

Save the changes, restart your computer, and launch the loader again.

Sometimes the payment system needs a little time to confirm the transfer. Wait a few minutes — once the bank or payment provider sends confirmation, the payment status will update automatically.

If it is still not confirmed after 15–20 minutes, contact support and attach your payment receipt.

A common cause is a conflict with third-party overlays — Steam, Discord, screen-recording tools, audio overlays, and similar utilities.

Disable all such overlays and unnecessary background programs before launching and try again.

This happens when the game was launched before the loader. Fully close the game (use Task Manager if needed), start the loader, wait until it finishes loading completely, and only then open the game.

This is usually caused by the game running in exclusive fullscreen mode. Switch the game to windowed or borderless windowed mode in its graphics settings — this normally stops the overlay from jittering.

If the issue persists after switching modes, take a screenshot and contact support.

You can't reset the password yourself through the website. Contact support and provide your purchase details so the operator can confirm the account is yours.

After verification, the operator will manually reset the password and send you a new one.