Problems & fixes, Apex Legends

This is usually caused by your antivirus or Windows built-in protection flagging the loader as a threat and deleting or blocking it.

• Add the loader's folder to your antivirus exclusions.
• Temporarily turn off real-time protection while you download, install, and activate.
• Download the loader again and launch it.

If the error persists, contact support — you may need an updated version of the loader.

This is usually caused by your antivirus or Windows built-in protection flagging the loader as a threat and deleting or blocking it.

• Add the loader's folder to your antivirus exclusions.
• Temporarily turn off real-time protection while you download, install, and activate.
• Download the loader again and launch it.

If the error persists, contact support — you may need an updated version of the loader.

This is usually caused by the loader conflicting with your antivirus or other software on your PC. Try these steps in order:

• Add the loader folder to your antivirus and Windows Defender exclusions — it can silently delete or block its files.
• Temporarily disable real-time protection and launch the loader again.
• Close background programs, overlays, and recording software before starting the game.

If that doesn't help, contact support — they'll give you a compatibility-check utility to run, then ask for a screenshot of the result for accurate diagnosis.

Contact support and describe the error you're seeing — you'll likely be asked to run a system compatibility checker and send a screenshot of the result so the cause can be identified.

It also helps to:

• launch the loader through a VPN;
• add the loader's folder to your antivirus exclusions;
• temporarily disable third-party overlays (screen recording, chat apps, etc.).

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

This usually happens because the file host is blocked in your region or the link is temporarily outdated.

• Try connecting to a VPN and downloading again.
• Make sure you're using the current link from your account or the post-purchase email.
• If that doesn't help, contact support — they'll send you a working link to the instructions and the loader file.

Yes, that's expected: whenever the game gets an update, the software needs to catch up too, and its features can be unavailable in the meantime.

Check the product status on the site. If it already shows as active but the program still won't run, try re-downloading the loader — that sometimes fixes things right after a patch.

Yes, that's expected: whenever the game gets an update, the software needs to catch up too, and its features can be unavailable in the meantime.

Check the product status on the site. If it already shows as active but the program still won't run, try re-downloading the loader — that sometimes fixes things right after a patch.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (available from technical support; the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (available from technical support; the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

After a game update the cheat stops working until the developer releases a patch. Check the current status in the t.me/procheatsupport channel. If you were unable to use the cheat due to an update, your key's validity period will be extended automatically , no action required on your part.

This is usually caused by your internet provider blocking the connection, not by the program itself.

• Connect through a VPN and try a few different server locations — sometimes one specific server is also blocked.
• If the error persists, download the loader again, as the version you have may be outdated.
• Check that your computer's date and time are set correctly.
• If nothing helps, contact support with details of the error.

This usually happens when the loader link points to a file-hosting service with a traffic limit, which resets after a while. If you don't want to wait, try downloading through a VPN — this often bypasses the limit right away. Support doesn't provide an alternative download method besides the official link.

This is most often caused by antivirus software interfering with the process during injection.

• Add the program and the loader folder to your antivirus exclusions, including Windows Defender.
• Close other overlays and unnecessary background programs before launching.

If the issue continues, record a video of the entire launch process and contact support — without a recording it is hard for the developer to pinpoint the cause.

The most common cause is an outdated motherboard firmware (BIOS) or secure boot settings conflicting with the loader's driver.

• Check your motherboard manufacturer's site for a newer BIOS version (ideally no older than 2022–2023) and update it.
• Before trying again, create a system restore point or back up important files — in rare cases the crash affects Windows boot.
• If the problem continues, contact support with a screenshot of the error so they can guide you further.
• If Windows stops booting entirely, you'll need to repair or reinstall the system; it's best to reach out to support beforehand to avoid this.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps diagnose what is blocking the launch.

If neither VPN nor Sordum (available from technical support) helps, contact support to escalate to the developer.

If the loader throws an error and closes, follow these steps in order:

• Run the Sordum utility (available from technical support; password: sordum), click Search, and send a screenshot , this helps detect hidden antivirus or security services.
• Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow , this repairs system files.
• Try launching with a VPN enabled.
• Make sure you are not using a permanent HWID spoofer , it corrupts system identifiers and can prevent the loader from working.

If none of these steps help, reinstall Windows and try again.

The archive password is: sordum.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps diagnose what is blocking the launch.

If neither VPN nor Sordum (available from technical support) helps, contact support to escalate to the developer.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

Use the Insert key to open or hide the cheat menu. The keys F1,F12, Home, End, and Right Shift are also available to toggle individual features or modes.

Make sure the game is running in windowed mode (not fullscreen). Press F2 from the game's main menu (not the lobby), then wait up to 5 minutes , injection can take time. Do not close the game before the cheat menu appears.

If the menu still doesn't appear, open cmd as Administrator and run:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Then reboot and try again.

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

This is usually caused by Secure Boot being enabled in the BIOS, which prevents the cheat from working. Disable Secure Boot in your BIOS settings and relaunch the loader.

If your game requires Secure Boot to be on to run at all, contact support — there is sometimes a workaround for this case.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

The loader is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

• Monitor the status on the website and in the news channel: t.me/procheatsupport
• Subscription time does not count down during a freeze — the timer is paused.
• Once the update is ready, the loader will work automatically. No additional steps are needed on your end.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

To diagnose the issue, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

You need WinRAR to extract the archive , download and install it if you haven't already.

Archive password: sordum

Before launching the loader, disable real-time protection in Windows Defender or your antivirus , otherwise the file may be blocked or deleted automatically.

Anticheat errors and loader crashes when starting the game are typically resolved by enabling a VPN. Connect to a VPN, then relaunch the loader and the game.

Also ensure Windows Defender is disabled (e.g. via Defender Control), no third-party antivirus is running, and no unnecessary background software is active.

If after injection only the loader window appears and the cheat menu never shows, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for it to finish.
• Take a screenshot of the result, then repeat the loader launch procedure.

This clears conflicting processes that prevent the menu from appearing.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

If the loader closes instantly or the cheat fails to inject, a conflicting system driver is most likely the cause. Follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it and click Search , wait for the scan to complete.
• Take a screenshot of the result, then reboot your PC and try launching again.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

This error almost always happens because your antivirus or Windows Defender mistakes the loader for a threat and blocks it from starting.

• Add the loader's folder to your antivirus and Windows Defender exclusions.
• Temporarily disable the antivirus modules that scan files on launch and try running the program again.
• If the error persists, contact support with a screenshot of the error and they will provide a compatibility-check utility.

If the download page won't load or the file won't start downloading, try connecting through a VPN — sometimes the site or download server is unreachable without one. If it still doesn't work after that, contact support to get an updated working link.

Sometimes your provider blocks access to the download page. Try opening it through a VPN or in a different browser.

If that doesn't help, contact support — the seller can re-upload a working link.

Sometimes your provider blocks access to the download page. Try opening it through a VPN or in a different browser.

If that doesn't help, contact support — the seller can re-upload a working link.

This kind of error usually points to corrupted or outdated loader files, or leftover antivirus components still in the system.

• If any antivirus is still installed, remove it completely with its official uninstaller.
• Download the latest version of the loader again instead of reusing old files.
• Run the loader as administrator and try again.
• If the error keeps appearing, contact support with a screenshot of the message.

This kind of behavior is usually caused by a system-level conflict. Contact support — they'll send you a system compatibility check utility.

• download it using the link support provides;
• run it and click the search/scan button;
• once it finishes, take a screenshot of the result and send it to support for further diagnosis.

Disable the download protection (anti-phishing / safe browsing) in your browser settings before downloading. Look in the Security or Privacy section. You can re-enable it after the download is complete.

If the launcher fails to download, try two things: enable a VPN and retry, or switch to a different browser (e.g., from Chrome to Firefox or vice versa).

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the downloaded file is flagged as corrupted or blocked, try downloading it using a different browser (e.g. Firefox instead of Chrome). Also make sure real-time protection is fully disabled in your antivirus settings , it can remain active even when the main toggle appears off.

The cheat menu does not open in the lobby or main game menu. Start a match first, then press Insert inside the game round , the interface only becomes active during active gameplay.

Try the following keys one by one to open the menu: Insert, Home, Right Shift. The hotkey can differ between builds and may not match what the instructions say. If none of them work , fully restart the game and try again after the cheat has been launched and injected.

If the menu opens inconsistently, the injector likely hasn't finished loading yet , wait a few seconds after launching before pressing the key.

An antivirus (e.g. Kaspersky) is blocking or deleting the loader file. Disable or uninstall your antivirus, then re-extract the archive and run the file again. Archive password: sordum.

If the error persists, try launching with a VPN , changing the network environment resolves it in some cases.

The cheat is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

Monitor the status on the website and in the support chat , once the update is ready, the loader will work automatically. No additional steps are needed on your end.

This happens when a new cheat is installed while another cheat's hypervisor is still active , they conflict. Before installing any new cheat, fully unload the previous one and perform a clean reboot.

If the system is already stuck in a repair loop, try rolling back via a Windows restore point. If no restore point exists, a clean OS reinstall is required. Windows 22H2 is recommended for stable operation.

If the program does not open at all and no window appears, try running it through a VPN — sometimes the connection to the activation server is blocked at the provider or regional level, and a VPN resolves this.

If nothing changes afterward, contact support and describe exactly what happens when you launch it.

Yes, that's expected. After a major game update, the cheat is temporarily taken offline for an update — during this time the loader may show your access as frozen, but your subscription time is not being used up.

You don't need to reinstall or re-download the loader manually — access turns back on automatically once a new version is released for the current game patch. You can ask support for an estimated timeframe.

After a major game update the software can stop working for a while: the loader may hang during launch, or nothing happens after starting, until the developer releases a version compatible with the new game build. Such products are usually marked unavailable on the site until a fix is out.

• Reinstall the loader and try launching again — this sometimes clears the hang.
• If that doesn't help, wait for the software to be updated for the new game version.
• Downtime caused by an update is usually compensated by extending your subscription — check with support about this.

The cheat does require Secure Boot to be disabled in your UEFI/BIOS settings — the loader won't start otherwise. The game itself should still launch normally. If it still won't connect to a specific server after disabling Secure Boot, that's a requirement set by that particular server (some enforce a Secure Boot check on their own), not a limitation of the game or the cheat. Other servers should work fine.

Launch everything in a strict order: reboot your PC first, then start the loader, then the spoofer, and only after that the game.

If the game crashes or you close it, repeat the whole sequence starting with a reboot.

Launch everything in a strict order: reboot your PC first, then start the loader, then the spoofer, and only after that the game.

If the game crashes or you close it, repeat the whole sequence starting with a reboot.

After a major game update, the cheat's developer needs time to adapt the program to the new version — during this period the cheat may be temporarily unavailable or behave incorrectly.

• Wait for an official update notice from support.
• Do not try to run the old build against the new patch — this increases the risk of a ban.

This is usually caused by antivirus or third-party security software interfering with the loader. Turn off real-time protection and add the loader's folder to your antivirus exclusions.

Also check whether any third-party anti-cheat clients (for example FACEIT) are installed — remove them completely, as they can block the loader from starting.

This is usually caused by antivirus or third-party security software interfering with the loader. Turn off real-time protection and add the loader's folder to your antivirus exclusions.

Also check whether any third-party anti-cheat clients (for example FACEIT) are installed — remove them completely, as they can block the loader from starting.

If the cheat was working but stopped attaching or launching after you switched to a different game account, restarting your computer usually fixes it.

• fully close the loader and the cheat;
• restart your computer;
• launch the loader and cheat again under the account you need.

If the issue happens again after restarting, try connecting through a VPN.

Yes, in some cases the loader has to be launched specifically from a USB flash drive as part of the protection mechanism.

Copy the loader file onto the flash drive and run it from there instead of a local disk.

Yes, in some cases the loader has to be launched specifically from a USB flash drive as part of the protection mechanism.

Copy the loader file onto the flash drive and run it from there instead of a local disk.

If the page with instructions, the loader, or your account area won't load, it's usually because your internet provider is blocking access.

• try opening the page through a VPN;
• check whether the site loads on mobile data instead;
• if the problem persists, contact support — they can send you the materials another way.

This is usually caused by antivirus software or third-party overlays intercepting the hotkey.

• Add the program and its folder to your antivirus exclusions, including Windows Defender.
• Close third-party overlays (GPU software, screen recorders, voice chat apps) — they can block the menu from showing.
• Open the menu while you're actually in a match, not in the lobby or main menu.
• Run the loader and the game in windowed or borderless mode.
• Fully close and relaunch the loader, and try running it as administrator.

If the menu still doesn't appear, record a video of the launch process from start to loading into the game and send it to support.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

• Aim , automatically tracks and aims at the target while the bound key (recommended: left mouse button) is held.
• Trigger , fires automatically only when the crosshair is already on an enemy. Bind it to any key other than LMB.
• FOV , target acquisition radius. The higher the value, the wider the area the cheat scans for enemies.
• Smooth , aim movement speed. Low value snaps sharply to the target; high value tracks slowly and smoothly.
• Humanizer , simulates human mouse movement patterns. Leave the default settings as-is unless you want to fine-tune.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

Make sure your antivirus and Windows Defender are fully disabled, and that the firewall is not blocking the process.

Try launching with a VPN active. If you are already using a VPN, make sure TUN mode is disabled in its settings.

Run the Sordum utility (available from technical support; archive password: sordum), click Search, and send a full screenshot of the results to support , this is required for diagnosis.

The Spectator Warning feature displays an on-screen indicator when other players are spectating you (including eliminated players who keep watching). It does not detect EA admin reviews or anti-cheat system checks , this is not technically possible.

This is usually caused by the game's display mode or screen settings.

• Run the game in windowed or borderless windowed mode — the overlay can render incorrectly or not appear at all in exclusive fullscreen mode.
• Set your system display scaling to 100%.
• Make sure the resolution set in the game matches your screen resolution.

This is usually caused by the game's display mode or screen settings.

• Run the game in windowed or borderless windowed mode — the overlay can render incorrectly or not appear at all in exclusive fullscreen mode.
• Set your system display scaling to 100%.
• Make sure the resolution set in the game matches your screen resolution.

The built-in spoofer activates automatically when the cheat starts , no additional steps are needed. It is designed to bypass hardware bans that were placed on previous accounts.

By default the menu opens and closes with the Insert key. Press it once the game has fully loaded — if the menu doesn't appear the first time, try pressing it again.

By default the menu opens and closes with the Insert key. Press it once the game has fully loaded — if the menu doesn't appear the first time, try pressing it again.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait — the loader and all files are already set up correctly.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait , the loader and all files are already set up correctly.

Some loader versions use hardware-based protection and require a regular USB flash drive to be plugged in while the software is running — this confirms the binding to your device. If the loader used to work without a flash drive and now asks for one, that usually means a program update changed this requirement.

• Check the current instructions that came with your purchase — they specify whether a flash drive is needed for your particular version.
• An actual physical USB flash drive is required — emulated or virtual drives will not work.
• Some versions run directly from the flash drive: launch the loader straight from it and follow the on-screen prompts, no installation on your PC or in the game folder is needed.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

This message means the game received an update and the software is temporarily being reworked for the new version — it affects everyone with an active subscription, not just your key.

• The update usually takes anywhere from a couple of hours to a day, often faster.
• The subscription time lost while waiting gets compensated.
• Check with support for status updates — they will let you know once it is working again.

A key assignment error occurred: you were automatically issued a key for a different product. This is not caused by anything you did.

Contact support and provide the key you received , the operator will request the correct Apex Legends key from the developer and send you a replacement.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

No, subscription time is not consumed while the cheat is under maintenance after a game patch.

Wait for the update to finish — this usually takes anywhere from a few hours to a couple of days. If the wait drags on too long, you can contact support and ask for downtime compensation.

This error means your activation no longer matches your current hardware — for example, after reinstalling the OS or changing hardware identifiers.

Contact support with your activation key: they will reset the binding so you can activate the cheat again on the same key.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support , an operator will issue a replacement key. To speed things up, provide your current key upfront.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

This usually happens when leftover activation files from a previous key or installation are still on your PC — they make the system treat the new key as already used.

Contact support: they can tell you which activation file to remove before entering the key again, or advise reinstalling the program via the official loader.

The key is bound to a single device (one key = one computer), and there's no automatic transfer.

To move activation to a new PC, contact support and explain the situation — they may ask you to confirm the device change before resetting the binding manually.

The key is bound to a single device (one key = one computer), and there's no automatic transfer.

To move activation to a new PC, contact support and explain the situation — they may ask you to confirm the device change before resetting the binding manually.

If an account gets banned by anti-cheat, the hardware ID (HWID) tied to it is also considered burned, so simply activating a new license key will not fix the issue.

Before using the cheat again, it is recommended to get a separate HWID-spoofing tool — it makes the system see the hardware as new.

No, a license key is bound to a single computer's hardware ID (HWID). You can't use the same key on a different PC — you'll need a separate license for it.

No, a license key is bound to a single computer's hardware ID (HWID). You can't use the same key on a different PC — you'll need a separate license for it.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

Simply disabling your antivirus is not always enough — some security software leaves active components running that keep blocking the loader even while it is turned off.

• Fully uninstall the conflicting antivirus instead of just disabling it.
• Contact support — they can provide a utility to check for and remove leftover antivirus files.
• Run the check, wait for it to finish, and send a screenshot of the result to support.
• Before launching again, add the program's folder to the exclusions of the antivirus you use.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

If the checker keeps flagging active protection, the antivirus was likely only turned off in settings rather than fully removed — some of its services and drivers can stay behind.

• Uninstall the antivirus completely using the official uninstaller from its vendor, not just by disabling it in settings.
• Restart your computer and run the checker again.
• If it still detects protection, contact support so they can help identify what's left.

Windows 10 is officially supported. Windows 11 may work, but it isn't guaranteed — check with support for the latest information before purchasing if you're running Windows 11.

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

If the loader displays a conflict error on startup, enter BIOS and disable virtualization (Virtualization Technology / VT-x / AMD-V). Then relaunch the loader.

Additionally, disable UAC (User Account Control) in Windows settings , this can also interfere with injection.

Check your Windows version: press Win+R, type winver and press Enter. Send the version and build number to support , this helps diagnose compatibility issues.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Antivirus detections on loader files are a normal result of code obfuscation. Obfuscation is used to bypass anti-cheat systems and is not malware. This is why many antivirus engines flag the file as suspicious.

Disable your antivirus and real-time protection before running , otherwise the file may be removed automatically.

This error is most often caused by a conflict with the Faceit client — its driver blocks the macro from starting.

• Fully uninstall the Faceit client from your computer.
• Restart your system.
• Launch the macro again.

If the error persists, contact support and attach a screenshot of the error.

If the game throws a file-related error, run a file integrity check via Steam or the EA App: right-click the game → Properties → Local Files → Verify integrity of game files. Once files are restored, restart your PC and try again.

This cheat requires a specific file system type on the system partition. If you see an error related to the file system on launch, the fix is to reinstall Windows. Before purchasing, it is recommended to check file system requirements with support.

If a virtual machine is installed or running on your computer, the protection system may detect it and block the program, showing an error.

Remove the virtual machine from your computer, restart, and try launching the program again.

If a virtual machine is installed or running on your computer, the protection system may detect it and block the program, showing an error.

Remove the virtual machine from your computer, restart, and try launching the program again.

Yes, it's recommended to close or uninstall third-party anti-cheat clients if they're installed on your computer.

These can conflict with the software and prevent it from launching, so take care of this before starting the program.

A driver-related error on launch is often caused by a conflict with third-party anti-cheat services or protective overlays installed on your system.

Close or temporarily remove such services before launching the program. If the error persists, contact support with a screenshot of the error.

Some cheat versions are not yet compatible with the very latest Windows builds.

In that case, the fix is to roll back to an earlier stable Windows version that the program is confirmed to work with. If you are unsure about compatibility, check the supported versions with support before buying.

The product requirements list specific supported Windows builds. If you updated your system to a build that isn't on that list yet, compatibility can temporarily break.

Check the current list of supported builds on the product page and reach out to support if you need more help.

The product requirements list specific supported Windows builds. If you updated your system to a build that isn't on that list yet, compatibility can temporarily break.

Check the current list of supported builds on the product page and reach out to support if you need more help.

This means the drive with Windows installed uses the older MBR partition style, while the cheat requires a GPT-partitioned drive.

The fix is to reinstall Windows and choose GPT instead of MBR when partitioning the drive during setup.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

No, this is normal. Major game updates often temporarily break compatibility with the cheat until the developer releases an update for the new game version.

• Wait for the loader update — it usually comes out within a couple of days.
• While the cheat is being updated, your subscription countdown is paused, so paid time is not lost.
• No extra system changes are needed — just launch the loader as usual once the update is released.

No, this is normal. Major game updates often temporarily break compatibility with the cheat until the developer releases an update for the new game version.

• Wait for the loader update — it usually comes out within a couple of days.
• While the cheat is being updated, your subscription countdown is paused, so paid time is not lost.
• No extra system changes are needed — just launch the loader as usual once the update is released.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

Just delete the loader folder — the cheat doesn't leave behind extra files, services, or entries that need separate cleanup.

The game client and the platform's protection don't detect the program, and the game's anti-cheat doesn't flag it either. Full safety can't be guaranteed — in theory it could be found during a manual inspection of your computer by an administrator, but there have been no reported cases of that happening.

No, the launch method cannot be changed: if the cheat is an external type, loading it from a separate storage device is part of its anti-detection architecture, not an optional setting.

If this launch method does not suit you, check with support whether the product has a separate internal version.

You don't need a special uninstall procedure.

• Just delete the loader folder — that's enough.
• The cheat doesn't touch any other files or system settings, so no extra cleanup is required.

You don't need a special uninstall procedure.

• Just delete the loader folder — that's enough.
• The cheat doesn't touch any other files or system settings, so no extra cleanup is required.

A special system cleanup usually is not necessary.

It is enough to fully uninstall the previous loader before installing a new cheat, to avoid conflicts between programs.