Problems & fixes, Marvel Rivals

The most common cause is leftovers from previously installed antivirus or security tools: their drivers and background files keep interfering with the program even after the antivirus itself has been removed.

Contact support — they can point you to a dedicated utility that checks your computer for such leftovers and help you remove them properly. After cleaning up, restart your computer and launch the program again.

This is expected: after a major game update the developer needs time to adapt the program, usually anywhere from a few hours up to a day. Until the update is ready, the loader may fail to start or some features may work incorrectly.

• You don't need to update anything manually — the current version is pulled through the loader automatically.
• Check the product status on the website to see when the update is finished.
• If the program is temporarily unavailable due to an update, your subscription time is extended to cover the downtime.
• If it still won't launch a day after the game patch, contact support to check the update status.

• Try connecting through a VPN — access to the site or activation servers is sometimes blocked at the ISP or regional level.
• Check your internet connection and try downloading the file again.
• If the issue persists after using a VPN, contact support — they may ask for additional diagnostics of your system and a screenshot of the result.

This is usually caused by the loader conflicting with your antivirus or other software on your PC. Try these steps in order:

• Add the loader folder to your antivirus and Windows Defender exclusions — it can silently delete or block its files.
• Temporarily disable real-time protection and launch the loader again.
• Close background programs, overlays, and recording software before starting the game.

If that doesn't help, contact support — they'll give you a compatibility-check utility to run, then ask for a screenshot of the result for accurate diagnosis.

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

The archive password for the diagnostic utility is sordum. Download the Sordum utility (available from technical support), launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

This is a common issue caused by Windows driver security components. Follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and wait for it to finish.
• Apply the win_driver_OFF.reg file provided by support — it disables Windows driver signature enforcement. Reboot your PC afterwards.
• Make sure User Account Control (UAC) is disabled — the loader handles this automatically, but verify it manually if needed.
• If the issue persists, run sc query vgk, sc query faceit, sc query wdfilter in CMD and send a screenshot to support.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again. In your VPN settings, switch to Proxy mode and pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the loader still fails to load, third-party software or Windows settings may be interfering — contact support.

Loader connection errors are usually caused by ISP-level blocking. Try the following steps:

• Enable a VPN (any country), launch the loader and click Inject. Once injected successfully, disable the VPN before starting the game.
• If VPN does not help: download the networkmanager.zip utility, run it, select «Find Best IP» and click Apply. Then try launching the loader again.

This is most often caused by antivirus software interfering with the process during injection.

• Add the program and the loader folder to your antivirus exclusions, including Windows Defender.
• Close other overlays and unnecessary background programs before launching.

If the issue continues, record a video of the entire launch process and contact support — without a recording it is hard for the developer to pinpoint the cause.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

System freeze when entering the key is usually caused by HDR or antivirus conflicts. Do the following in order:

• Disable HDR in Windows display settings.
• Disable Windows Defender and make sure any third-party antivirus (e.g. Kaspersky) is fully uninstalled.
• Run the Sordum utility (available from technical support) to disable system security drivers, then reboot your PC.

The most common cause is third-party antivirus or security software blocking the loader. Completely uninstall 360 Total Security, Vanguard (Valorant anti-cheat — must be uninstalled, not just disabled), and any other third-party antivirus.

After removal: download the Sordum utility (available from technical support; archive password — sordum), run it, click Search, and wait for it to finish. Then reboot your PC and try launching the loader again.

If errors persist, send a screenshot of your installed programs list to support. As a last resort, a clean Windows reinstall resolves the issue.

Launch order matters: start the loader first and wait for the prompt to open the game, then launch the game , not the other way around. Do not start the product while the game is already running.

If the order is correct and the issue persists, download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps diagnose conflicts on your system.

Reinstall the loader and update your GPU drivers , this resolves the issue in most cases. If the loader still closes on its own, try launching with a VPN enabled, then fully reboot your PC.

If nothing helps, the developers may be actively working on a fix , check with support for the current status.

If your account gets flagged or banned soon after using the software, this is usually anti-cheat detection on the game's side rather than a bug in the product. Registering a new account and using the hardware-spoofing feature (spoofer), if your product version includes one, usually helps. This doesn't guarantee you won't get flagged again. If your main account is already flagged, don't count on it being unbanned — it's better to switch to a new account.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

Run a system file repair: open Command Prompt as Administrator and execute two commands — first DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. After that, make sure Fast Boot is disabled in BIOS/UEFI, then reboot.

If the issue persists, a clean Windows reinstall is required. Use the Pro edition only — Home versions may lack required components for the loader to function correctly.

To diagnose the issue, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish , it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each command to complete, then reboot your PC.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support , a developer will review it directly.

This error means the computer is missing DirectX components the program needs to run. Download and install the official DirectX Redistributable package from Microsoft, then restart your computer.

If the error persists, update your graphics drivers and try launching again.

Yes, that's expected. After a major game update, the cheat is temporarily taken offline for an update — during this time the loader may show your access as frozen, but your subscription time is not being used up.

You don't need to reinstall or re-download the loader manually — access turns back on automatically once a new version is released for the current game patch. You can ask support for an estimated timeframe.

If the cheat was working but stopped attaching or launching after you switched to a different game account, restarting your computer usually fixes it.

• fully close the loader and the cheat;
• restart your computer;
• launch the loader and cheat again under the account you need.

If the issue happens again after restarting, try connecting through a VPN.

If the page with instructions, the loader, or your account area won't load, it's usually because your internet provider is blocking access.

• try opening the page through a VPN;
• check whether the site loads on mobile data instead;
• if the problem persists, contact support — they can send you the materials another way.

This is usually caused by antivirus software or third-party overlays intercepting the hotkey.

• Add the program and its folder to your antivirus exclusions, including Windows Defender.
• Close third-party overlays (GPU software, screen recorders, voice chat apps) — they can block the menu from showing.
• Open the menu while you're actually in a match, not in the lobby or main menu.
• Run the loader and the game in windowed or borderless mode.
• Fully close and relaunch the loader, and try running it as administrator.

If the menu still doesn't appear, record a video of the launch process from start to loading into the game and send it to support.

Switching the game to windowed mode is usually what fixes this — in fullscreen mode the menu hotkey may not respond.

• Finish all loader steps exactly as instructed, then start the game in windowed mode.
• Press the menu hotkey specified in the instructions only after the game has fully loaded.
• If the menu still doesn't appear, reinstall the program and try again from scratch; if the issue persists, contact support and attach a screenshot of what happens when you press the key.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

Discord screen-share bypass is built in and works automatically — there is no separate toggle for it. The key requirement is to choose "Game Capture" instead of "Screen Capture" when streaming; that way viewers will not see the program's window.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

Make sure you copy the key in full with no extra spaces at the beginning or end. If the error persists right after purchase, contact support and provide: a screenshot of the key from your payment confirmation, the key as plain text, and a screenshot of the error in the loader , the operator will forward this to the developer to verify activation.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

No, subscription time is not consumed while the cheat is under maintenance after a game patch.

Wait for the update to finish — this usually takes anywhere from a few hours to a couple of days. If the wait drags on too long, you can contact support and ask for downtime compensation.

An activation key is bound to the hardware of one specific device (HWID) the first time you run it, and it only works on that device — you can't use the same key on several computers at once, and launching it on another PC will just return an error.

If you switch computers or reinstall Windows, the hardware binding resets along with the system. After installing a supported Windows version on the new device, contact support — once your situation is confirmed, they may extend your key's validity to cover the time spent setting things up.

Sometimes the spoofer doesn't change every component in a single run — for example the motherboard serial number can stay the same while the SSD and RAM are spoofed correctly. That's normal behavior for some setups.

Reboot your computer and run the program again. To confirm the result, compare your system info before and after running it — a hardware-checking tool works well for this. If nothing changes after several attempts, contact support.

The software doesn't support every Windows version and build — the newest system updates in particular may not be supported yet, in which case the launch fails or the system blocks the driver as "unsafe".

• Check your exact version and build number in Windows Settings (System → About) and compare it with the list of supported versions on the product page.
• If your build is newer than the ones listed, or it's a non-standard/stripped-down Windows edition, stable operation isn't guaranteed — installing one of the supported official versions usually resolves it.
• Before purchasing, ask support which Windows version is required for the specific product — they can also tell you whether an update for your build is planned.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

Most software is built for specific Windows builds, and an automatic system update can make your system incompatible with the program's protection.

• After any major system update, compare your build with the supported Windows versions listed on the product page.
• If your build isn't supported, you'll need to roll back the update or reinstall Windows on a supported build.
• Ask support for the exact list of supported builds and advice for your specific case.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

Only officially released builds of Windows 11 are supported — beta and Insider builds (early versions of updates that haven't been officially released yet) may not be supported by the loader. The opposite can also happen: a very old, long-unupdated system can also prevent the software from launching. Update Windows to the latest officially released version (not a beta channel) and try again.

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Some cheat versions are not yet compatible with the very latest Windows builds.

In that case, the fix is to roll back to an earlier stable Windows version that the program is confirmed to work with. If you are unsure about compatibility, check the supported versions with support before buying.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

If the product stops connecting right after a game update, without any error messages, this is expected: the developer needs time to adapt it to the new game version.

The update usually takes about a day, sometimes less. Wait for it and start the loader again — everything will work automatically, no reinstall is needed.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

A special system cleanup usually is not necessary.

It is enough to fully uninstall the previous loader before installing a new cheat, to avoid conflicts between programs.