Problems & fixes, PUBG: BATTLEGROUNDS

This is a false positive: antivirus software often flags the protection technologies used in programs like this as a threat.

• Add the loader's folder to your antivirus and Windows Defender exclusions, then download the file again.
• It's best to fully close third-party antivirus software (such as Kaspersky) while using the program, or remove it with its own uninstaller — muting notifications alone is often not enough.
• Run the loader as administrator and restart your computer after changing the settings.
• If the file is still blocked, contact support — they can point you to the current version and a system compatibility check utility.

This is a false positive: antivirus software often flags the protection technologies used in programs like this as a threat.

• Add the loader's folder to your antivirus and Windows Defender exclusions, then download the file again.
• It's best to fully close third-party antivirus software (such as Kaspersky) while using the program, or remove it with its own uninstaller — muting notifications alone is often not enough.
• Run the loader as administrator and restart your computer after changing the settings.
• If the file is still blocked, contact support — they can point you to the current version and a system compatibility check utility.

This is usually caused by an unstable or blocked connection on your side.

• Connect through a VPN and launch the program again; if the VPN makes it worse, turn it off and retry without it.
• Check your internet stability and switch networks if you can — if the connection keeps dropping, the program can't receive data.
• Make sure the program is added to your antivirus and firewall exclusions.
• Restart your computer; if that doesn't help, fully remove and re-download the loader.
• If the error keeps happening, contact support with a screenshot.

This is usually caused by an unstable or blocked connection on your side.

• Connect through a VPN and launch the program again; if the VPN makes it worse, turn it off and retry without it.
• Check your internet stability and switch networks if you can — if the connection keeps dropping, the program can't receive data.
• Make sure the program is added to your antivirus and firewall exclusions.
• Restart your computer; if that doesn't help, fully remove and re-download the loader.
• If the error keeps happening, contact support with a screenshot.

Contact support and describe the error you're seeing — you'll likely be asked to run a system compatibility checker and send a screenshot of the result so the cause can be identified.

It also helps to:

• launch the loader through a VPN;
• add the loader's folder to your antivirus exclusions;
• temporarily disable third-party overlays (screen recording, chat apps, etc.).

This usually comes from Windows virtualization and core isolation settings blocking the driver. Try the following in order:

• Enable virtualization (VT-x/AMD-V) and Hyper-V in BIOS and Windows features;
• Turn off Windows sign-in with a PIN in sign-in options — it can prevent Hyper-V from being disabled properly;
• Add the loader folder to your antivirus exclusions and temporarily turn off real-time protection;
• Run the compatibility-check tool support provides and follow its prompts;
• Restart your PC after making changes and launch the loader again.

If the error persists, contact support with a screenshot — they'll walk you through the next steps for your specific system.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

This warning usually appears when antivirus files or drivers are still left on the computer even after a regular uninstall, or when core isolation (Memory Integrity) isn't fully disabled.

• Fully disable Windows Defender and any third-party antivirus, including real-time protection.
• Turn off core isolation in Windows security settings and restart the computer.
• Add the loader folder to your antivirus exclusions.
• If the warning still won't clear, contact support — they can provide a utility to check for leftover drivers and confirm the system is fully clean.

After a major patch the developer usually pauses the program until a version for the current game update is released — this isn't a problem on your end.

• Wait for an update announcement: once the program is adapted, access is restored automatically, with nothing to redownload or reactivate.
• In the meantime you can try restarting your computer and launching the program through a VPN — sometimes this helps temporarily.

After a major patch the developer usually pauses the program until a version for the current game update is released — this isn't a problem on your end.

• Wait for an update announcement: once the program is adapted, access is restored automatically, with nothing to redownload or reactivate.
• In the meantime you can try restarting your computer and launching the program through a VPN — sometimes this helps temporarily.

Before launching the cheat, run a system diagnostic: download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the result to support.

• Disable real-time protection (Windows Defender or any third-party antivirus).
• Enable a VPN , the cheat may not start without one.
• Make sure PYBG is running before activating the cheat.

If nothing helps, a clean Windows reinstall is required , a broken OS prevents the cheat from loading even with antivirus disabled.

The archive password for the diagnostic utility is sordum. Download the Sordum utility (available from technical support), launch it, click Search, and send a screenshot of the results to support.

Make sure your antivirus is fully removed or disabled (Kaspersky, Norton, Windows Defender). If a third-party antivirus is installed, uninstall it via Programs and Features and reboot.

Move all loader files to your Desktop and run the .exe from there. If the issue persists, re-download the loader from the site and launch it as Administrator.

These errors indicate a previous load did not complete cleanly, or conflicting anticheat software is present on the system.

• Uninstall Vanguard (Valorant Anti-Cheat) and FaceIt AC if they are installed.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click «Search», and wait for it to finish.
• Perform a full PC restart and make sure Windows Defender is disabled.
• Launch the loader as Administrator.

These errors indicate a previous load did not complete cleanly, or conflicting anticheat software is present on the system.

• Uninstall Vanguard (Valorant Anti-Cheat) and FaceIt AC if they are installed.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click «Search», and wait for it to finish.
• Perform a full PC restart and make sure Windows Defender is disabled.
• Launch the loader as Administrator.

No, this is not a bug. A window titled Error with a Fix button at the bottom means the launcher detected incompatible system components — this is intended by the developer for automatic setup.

Click Fix: the launcher will disable the incompatible components and reboot your PC. After the reboot the product should start without errors.

This usually happens because the file host is blocked in your region or the link is temporarily outdated.

• Try connecting to a VPN and downloading again.
• Make sure you're using the current link from your account or the post-purchase email.
• If that doesn't help, contact support — they'll send you a working link to the instructions and the loader file.

Try connecting through a VPN set to Russia and refresh the page — the site is sometimes unreachable without one. If that doesn't help, check your browser's security settings and wait a few minutes, since the service can be temporarily overloaded.

If the page still won't load after that, contact support.

Yes, that's expected: whenever the game gets an update, the software needs to catch up too, and its features can be unavailable in the meantime.

Check the product status on the site. If it already shows as active but the program still won't run, try re-downloading the loader — that sometimes fixes things right after a patch.

Yes, that's expected: whenever the game gets an update, the software needs to catch up too, and its features can be unavailable in the meantime.

Check the product status on the site. If it already shows as active but the program still won't run, try re-downloading the loader — that sometimes fixes things right after a patch.

Yes, running the loader from a USB drive is a required part of the protection setup — it lowers the chance of the program being flagged by anti-cheat. A regular flash drive works fine, nothing special is needed.

Once the game has launched successfully, you can remove the drive — the program will keep working. If you don't have a physical drive, it can be emulated with a virtual one: contact support and they will walk you through it.

Yes, running the loader from a USB drive is a required part of the protection setup — it lowers the chance of the program being flagged by anti-cheat. A regular flash drive works fine, nothing special is needed.

Once the game has launched successfully, you can remove the drive — the program will keep working. If you don't have a physical drive, it can be emulated with a virtual one: contact support and they will walk you through it.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

If the download link won't open, the file downloads empty, or the loader shows a download error or gets stuck searching for a server, it's usually your internet provider blocking the connection.

Try connecting a VPN, switching browsers, and launching the loader again. If the error still appears after that, contact support — they can provide an alternative link or a fresh build of the loader.

Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results. If active protection modules are found, click Disable and confirm that real-time protection is turned off.

If the issue persists, reinstall Windows. Use version 25H2 , version 26H1 causes conflicts with the loader. If a memory dump exists at C:\Windows\MEMORY.DMP, send it to support for developer analysis.

• Make sure PYBG is set to DirectX 11 (not DirectX 12) in the graphics settings.
• Run the game in Windowed (no border) mode , fullscreen blocks the overlay.
• Verify that Steam Overlay is enabled and the Steam beta is disabled.
• On Windows 11: go to Display Settings → Graphics and disable all GPU preferences for PUBG.
• If nothing helps , open CMD as administrator, run sfc /scannow, reboot and try again.

The most common cause is antivirus software blocking or removing cheat files during download. Disable Windows Defender and any third-party antivirus (including 360 Total Security), add the cheat folder to exclusions, or manually delete any quarantined files it found.

Run the launcher as Administrator. If it still hangs, reboot your PC and try again.

This is usually caused by your internet provider blocking the connection, not by the program itself.

• Connect through a VPN and try a few different server locations — sometimes one specific server is also blocked.
• If the error persists, download the loader again, as the version you have may be outdated.
• Check that your computer's date and time are set correctly.
• If nothing helps, contact support with details of the error.

This is most often caused by antivirus software interfering with the process during injection.

• Add the program and the loader folder to your antivirus exclusions, including Windows Defender.
• Close other overlays and unnecessary background programs before launching.

If the issue continues, record a video of the entire launch process and contact support — without a recording it is hard for the developer to pinpoint the cause.

The most common cause is an outdated motherboard firmware (BIOS) or secure boot settings conflicting with the loader's driver.

• Check your motherboard manufacturer's site for a newer BIOS version (ideally no older than 2022–2023) and update it.
• Before trying again, create a system restore point or back up important files — in rare cases the crash affects Windows boot.
• If the problem continues, contact support with a screenshot of the error so they can guide you further.
• If Windows stops booting entirely, you'll need to repair or reinstall the system; it's best to reach out to support beforehand to avoid this.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

After a major game update the developer needs time to adapt the cheat to the new version — during this period the loader will show no available servers or an "updating" status, and you won't be able to launch or activate the program.

Wait for the official announcement that the update is finished on the product page or in the support news. The waiting time isn't deducted from your subscription — once the update is done, access returns automatically and your remaining time keeps counting as normal.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

This is typically caused by leftover files from previous sessions or corrupted Windows system components. Follow these steps in order:

• Download and run the Sordum utility (available from technical support; archive password: sordum), click Search, and wait for it to finish — it removes leftover directories from prior loader runs.
• Open Command Prompt as Administrator and run in sequence: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow. Wait for each to complete, then reboot.
• If the issue persists, try switching your DNS or changing your VPN server/location, then attempt the loader again.
• If nothing helps, record a video of the full launch process and send it to support.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

• When injecting, keep the game window active (in focus), not the loader window.
• Remove any automatic memory-cleaning tools (e.g. MemReduct) — they conflict with the injector.
• Reinstall all Visual C++ Redistributable packages: uninstall all existing versions and download fresh ones.
• If the error persists, make sure Core Isolation / Memory Integrity is disabled in Windows: Settings → Windows Security → Device Security → Core Isolation.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Third-party antivirus software (especially Kaspersky and Norton) conflicts with the launcher. You need to fully uninstall the antivirus — disabling it is not enough.

• Uninstall Kaspersky / Norton via "Programs and Features" or the vendor's dedicated removal tool.
• Restart your PC after uninstalling.
• Make sure no antivirus components remain in the installed programs list.
• Windows Defender is sufficient — disable real-time protection temporarily if prompted.

Third-party antivirus software (especially Kaspersky and Norton) conflicts with the launcher. You need to fully uninstall the antivirus — disabling it is not enough.

• Uninstall Kaspersky / Norton via "Programs and Features" or the vendor's dedicated removal tool.
• Restart your PC after uninstalling.
• Make sure no antivirus components remain in the installed programs list.
• Windows Defender is sufficient — disable real-time protection temporarily if prompted.

If the loader throws an error and closes, follow these steps in order:

• Run the Sordum utility (available from technical support; password: sordum), click Search, and send a screenshot , this helps detect hidden antivirus or security services.
• Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow , this repairs system files.
• Try launching with a VPN enabled.
• Make sure you are not using a permanent HWID spoofer , it corrupts system identifiers and can prevent the loader from working.

If none of these steps help, reinstall Windows and try again.

The archive password is: sordum.

This means the cheat is temporarily frozen for a scheduled update. No action is needed on your part , simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the cheat is unavailable. Monitor the product page for status changes , access will resume automatically once the update is released.

To launch the radar, follow these steps:

• Download the archive and extract it , the archive password is: sordum
• Run the application from the extracted folder
• Click the Search button and wait for the map to load

If the file does not open, make sure you have an archiver installed (e.g. WinRAR) and re-extract.

The most common cause is ISP-level blocking of the activation servers. Connect to a VPN and try launching the loader again.

Make sure PYBG is running in Borderless Window mode , the cheat menu will not appear in fullscreen.

• Verify that Steam Overlay is enabled (Shift+Tab should open the overlay in-game).
• Update Steam to the latest version and make sure the Steam beta is turned off.
• Confirm that the in-game video settings use DirectX 11 (no extra suffixes).

After making these changes, restart the cheat and launch the game again.

These are backend communication errors — there may be a problem on the server side or no connection to the product server.

Fix: connect through a VPN and launch again.

The cause is an active antivirus or Windows Defender. Download the Sordum utility (available from technical support; password: sordum), run it, click Search, and send a screenshot to support.

Also disable Core Isolation / Memory Integrity in Windows Security settings. If Kaspersky, Dr.Web, or Faceit Anti-Cheat are installed, fully remove them using their official removal tools.

The program cannot be loaded.

Fix: check your antivirus and make sure the DirectX and Visual C++ libraries are installed (reinstall them if needed).

An anti-cheat was already running when the product first started.

Fix: close all games that use an anti-cheat. The product must be started before the game.

This is usually caused by a conflict with your antivirus or Windows built-in protection. Try the following:

• Add the loader's folder to your antivirus exclusions.
• Temporarily disable real-time protection (both in Windows Defender and in any third-party antivirus you have installed).
• Close overlays from other programs — voice chat apps, game launchers, GPU monitoring tools.

If the loader still won't start after that, contact support — they'll walk you through a compatibility diagnostic tool.

• Temporarily disable your third-party antivirus or add the program's folder to its exclusions — security software often blocks the launch.
• Close overlays and background programs that may conflict with the loader.
• If that doesn't help, try rolling back the latest Windows update and contact support — they'll tell you which system security settings to check and can provide a compatibility-check utility if needed.

This is usually caused by Secure Boot being enabled in the BIOS, which prevents the cheat from working. Disable Secure Boot in your BIOS settings and relaunch the loader.

If your game requires Secure Boot to be on to run at all, contact support — there is sometimes a workaround for this case.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

The most likely cause is a non-standard (modified or stripped) Windows build. The loader requires a clean, official Windows installation.

• Reinstall Windows using an official image.
• As a temporary workaround, try launching the loader with a VPN enabled.
• Make sure Vanguard (Valorant anti-cheat) is fully uninstalled — it can interfere with the launch.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Try connecting via VPN — the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

Some browsers have built-in protection that blocks downloading and running loader executable files.

• Open browser settings and disable the built-in protection feature (e.g. Protect / Safe Browsing).
• If the file still won't download from the main server, install the MEGA extension and download via it.
• Note: each user gets an individual launcher file — it cannot be shared with others.

Some browsers have built-in protection that blocks downloading and running loader executable files.

• Open browser settings and disable the built-in protection feature (e.g. Protect / Safe Browsing).
• If the file still won't download from the main server, install the MEGA extension and download via it.
• Note: each user gets an individual launcher file — it cannot be shared with others.

If the loader throws an error on startup, first try connecting a VPN — the VPN is only required during the download and activation stage; once the loader is running you can disconnect it.

If VPN does not help, check the following in BIOS and Windows settings:

• Secure Boot must be disabled in BIOS.
• Core Isolation (Memory Integrity) must be disabled. Find it in Windows Security → Device Security → Core Isolation.

After changing these settings, reboot and try launching the loader again.

If the loader throws an error on startup, first try connecting a VPN — the VPN is only required during the download and activation stage; once the loader is running you can disconnect it.

If VPN does not help, check the following in BIOS and Windows settings:

• Secure Boot must be disabled in BIOS.
• Core Isolation (Memory Integrity) must be disabled. Find it in Windows Security → Device Security → Core Isolation.

After changing these settings, reboot and try launching the loader again.

Yes, this is a false positive. The loader is protected with obfuscation and VMProtect — standard anti-reverse-engineering measures that antivirus software often flags as suspicious. The file is safe. Before launching, disable real-time protection in Windows Defender and add the loader folder to exclusions.

Yes, this is a false positive. The loader is protected with obfuscation and VMProtect — standard anti-reverse-engineering measures that antivirus software often flags as suspicious. The file is safe. Before launching, disable real-time protection in Windows Defender and add the loader folder to exclusions.

This error is usually caused by Windows Defender or a third-party antivirus interfering with the loader. Fully disable all antivirus protection before launching.

Also try connecting via VPN (NordVPN or similar paid service is recommended) as some ISPs may block the loader download. If VPN does not help, run the diagnostic tool (archive password sordum, click «Search») and send the screenshot to support.

To diagnose the issue, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

Anticheat errors and loader crashes when starting the game are typically resolved by enabling a VPN. Connect to a VPN, then relaunch the loader and the game.

Also ensure Windows Defender is disabled (e.g. via Defender Control), no third-party antivirus is running, and no unnecessary background software is active.

If after injection only the loader window appears and the cheat menu never shows, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for it to finish.
• Take a screenshot of the result, then repeat the loader launch procedure.

This clears conflicting processes that prevent the menu from appearing.

Before launching the loader, start Discord as Administrator and do the following:

• Go to Settings → Game Overlay.
• Disable «Enable In-Game Overlay» (the standard one).
• Enable «Enable Legacy Overlay».
• In-game you should see «Legacy Overlay is active». If it says «initializing», also enable «Compatibility Mode».

Then start the loader, wait until the game's main menu fully loads, and activate the cheat with the assigned hotkey. If injection still fails, connect a VPN only for the injection step , you can disconnect it once the cheat is running. A full PC reboot before launching also helps.

This is expected behavior for PYBG. Fully close the game if it's already running, then disable the BattlEye service using the recommended method.

After that, don't launch PYBG directly — start it through the cheat's loader instead, since it opens the game with the loaded functions itself. If the error comes back, restart your computer and try launching through the loader again.

This usually means the radar servers are temporarily down. Wait 1,2 minutes and refresh the radar page in your browser (F5). If the site shows a 502 error, just wait for the servers to recover.

You can also try connecting via a VPN , this sometimes helps establish the session faster.

This error means Hyper-V is active on your PC. Open PowerShell as Administrator and run the following commands one by one:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
• takeown /F "C:\Windows\System32\hvax64.exe"
• icacls "C:\Windows\System32\hvax64.exe" /grant *$(([System.Security.Principal.WindowsIdentity]::GetCurrent()).User.Value):F
• del "C:\Windows\System32\hvix64.exe"
• del "C:\Windows\System32\hvax64.exe"

Then reboot your PC and launch the loader again. This is a one-time procedure.

A forced reboot on launcher start is most often caused by a driver conflict or incorrect Windows security settings.

• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; ask support for the password), run it, click Search, and send a screenshot of the results to support , this helps identify the conflicting component.
• After making changes, restart your PC and try again.

The cheat requires Intel RST (Rapid Storage Technology) and Fast Boot to be disabled in BIOS.

• Enter BIOS and switch the storage mode to AHCI, disabling RAID/RST.
• Uninstall the Intel RST driver from Windows if it is installed.
• Disable Fast Boot in BIOS settings.
• After making changes, run the utility from the archive (password: sordum): click Search, take a screenshot of the result, and send it to support for further diagnostics.

The cause is Kaspersky antivirus conflicting with the loader, even after a manual uninstall. Remove Kaspersky completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall.

After fully removing the antivirus, reboot your PC and try launching the loader again.

Download the Sordum utility (available from technical support), run it, click «Search» and wait for the scan to finish , send a screenshot of the result to support. Before relaunching the cheat, disable real-time protection in Windows Defender (Windows Security → Virus & threat protection → Manage settings).

If the cheat loads but visual elements (ESP, markers) are not displayed, the most common cause is Kaspersky antivirus or its leftover components in the system.

• Fully uninstall Kaspersky (including auxiliary modules) and restart your PC.
• After restarting, launch the loader again. If the issue persists, contact support , the case will be escalated to the developer.

Sometimes the issue is server-side (the host is temporarily unreachable). Try connecting through a VPN and switch its mode to Proxy, then pick the server with the lowest ping.

If that does not help, reboot your PC and try again. If the cheat driver still fails to load, something on your system may be interfering , third-party software or Windows settings.

Symbol parsing error.

Fix: restart the launcher. If it persists, check your antivirus and Windows Defender and add the product to the exclusions.

This can be caused by background security software interfering between sessions. Run the Sordum utility (available from technical support; password: sordum), click Search, take a screenshot, and send it to support so the operator can identify the conflicting module.

Also try rebooting your PC before each game session.

The 'product frozen' message in the launcher means the cheat has gone into a scheduled or unscheduled update. This is temporary.

• Wait for the update to complete , the timeframe depends on the developer and is not known in advance.
• If features (aimbot, rapid fire) are not working after the update , perform a reinject in the launcher and try again.
• Try connecting a VPN before launching the loader: this sometimes helps with connection issues after updates. The VPN can be disabled as soon as the cheat has loaded.

A BSOD can be caused by incorrect display settings. In PYBG settings set the mode to windowed, scale to 100%, and renderer to DirectX 11, then relaunch the cheat. Photograph the error code shown on the blue screen and send it to support for further diagnosis.

The vulnerable driver cannot be loaded.

Fix: check your antivirus and make sure FACEIT anti-cheat is not running.

Not enough RAM to load the hypervisor.

Fix: reboot your PC or close unused applications, then try again.

Before launching the cheat, fully remove all Kaspersky and Dr.Web products using their official removal utilities (KAVRemover, Dr.Web Remover). Also uninstall Faceit Anti-Cheat via Windows components.

After removal, run Sordum (available from technical support; password: sordum), click Search , the list should be empty. Only then attempt to load the cheat.

The required components could not be found.

Fix: check your internet connection and antivirus, and make sure FACEIT anti-cheat is not running.

System call initialization error.

Fix: check your antivirus and make sure the Visual C++ libraries are installed.

This error almost always happens because your antivirus or Windows Defender mistakes the loader for a threat and blocks it from starting.

• Add the loader's folder to your antivirus and Windows Defender exclusions.
• Temporarily disable the antivirus modules that scan files on launch and try running the program again.
• If the error persists, contact support with a screenshot of the error and they will provide a compatibility-check utility.

If the loader website won't load, try connecting through a VPN — access is sometimes restricted by your ISP or region.

Once connected, refresh the page and try launching the loader again.

This error means the program is conflicting with one of Windows' built-in protection features. Contact support — they will tell you what to adjust in your system for compatibility and, if needed, send you a compatibility-check utility.

This error means the program is conflicting with one of Windows' built-in protection features. Contact support — they will tell you what to adjust in your system for compatibility and, if needed, send you a compatibility-check utility.

Sometimes your provider blocks access to the download page. Try opening it through a VPN or in a different browser.

If that doesn't help, contact support — the seller can re-upload a working link.

This kind of error usually points to corrupted or outdated loader files, or leftover antivirus components still in the system.

• If any antivirus is still installed, remove it completely with its official uninstaller.
• Download the latest version of the loader again instead of reusing old files.
• Run the loader as administrator and try again.
• If the error keeps appearing, contact support with a screenshot of the message.

Usually not — after a major game update, the developer needs time to release a compatible build, so access or the instructions page can be briefly unavailable.

The best move is to wait it out; reinstalling or re-activating your key won't speed things up.

The error means an active page file (virtual memory) is blocking the loader. Disable it in the Windows performance settings: in the virtual memory options, uncheck automatic size management and set "No paging file" for every drive.

Save the changes, restart your computer, and launch the loader again.

The error means an active page file (virtual memory) is blocking the loader. Disable it in the Windows performance settings: in the virtual memory options, uncheck automatic size management and set "No paging file" for every drive.

Save the changes, restart your computer, and launch the loader again.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

The loader does not launch the game automatically , you need to start the game manually. Follow these steps:

• Extract the archive (password: sordum).
• Run the loader and click Search.
• While the search runs, launch the game normally.
• Wait for the loader search to finish and take a screenshot of the result.

If nothing happens after these steps, make sure your antivirus is fully disabled and try again.

If the launcher fails to download, try two things: enable a VPN and retry, or switch to a different browser (e.g., from Chrome to Firefox or vice versa).

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the browser blocks the download or the redirect does not trigger the file, contact support , an operator will send you a direct download link for the loader.

If the macros window doesn't open with the hotkey after purchase, first try running the program as administrator.

• Add the loader folder to your antivirus and Windows Defender exclusions.
• Disable third-party overlays (Discord, GeForce Experience, etc.) — they can intercept hotkeys.
• If the issue persists, contact support — they can provide a system compatibility check utility.

The cheat may not have updated correctly or required additional components are missing. Follow these steps:

• Download and run the auxiliary utility (archive password: sordum).
• Click the Search button and wait for the scan to complete.
• Take a screenshot of the result and contact support , an operator will advise on next steps.

If the download link is not loading, try using a VPN. Some internet providers block access to the file hosting services used to distribute the cheat.

Connect any VPN service and try opening the link again.

Archive password: sordum. After extracting: launch the file, click Search and wait for the scan to complete.

Before launching, make sure your antivirus and Windows Defender are fully disabled , otherwise the pak may fail to detect game files.

Blue screens are usually caused by a driver conflict. To diagnose:

• Download the Sordum utility (available from technical support), run it, click Search, wait for the scan to finish, and send a screenshot of the results to support.
• If the BSOD repeats, locate the Windows minidump files (C:\Windows\Minidump\*.dmp) and send the latest file to the support chat for the developer to analyze.
• Errors like REFERENCE_BY_POINTER require minidump analysis , without it the exact cause cannot be determined.

If a system error appears when launching the loader or the game, try restoring the integrity of Windows system files.

• Open Command Prompt as Administrator and run: sfc /scannow
• Wait for the scan to complete and restart your PC. Then try launching the cheat again.

If the program does not open at all and no window appears, try running it through a VPN — sometimes the connection to the activation server is blocked at the provider or regional level, and a VPN resolves this.

If nothing changes afterward, contact support and describe exactly what happens when you launch it.

After a major game update the software can stop working for a while: the loader may hang during launch, or nothing happens after starting, until the developer releases a version compatible with the new game build. Such products are usually marked unavailable on the site until a fix is out.

• Reinstall the loader and try launching again — this sometimes clears the hang.
• If that doesn't help, wait for the software to be updated for the new game version.
• Downtime caused by an update is usually compensated by extending your subscription — check with support about this.

Launch everything in a strict order: reboot your PC first, then start the loader, then the spoofer, and only after that the game.

If the game crashes or you close it, repeat the whole sequence starting with a reboot.

Launch everything in a strict order: reboot your PC first, then start the loader, then the spoofer, and only after that the game.

If the game crashes or you close it, repeat the whole sequence starting with a reboot.

After a major game update, the cheat's developer needs time to adapt the program to the new version — during this period the cheat may be temporarily unavailable or behave incorrectly.

• Wait for an official update notice from support.
• Do not try to run the old build against the new patch — this increases the risk of a ban.

This is usually caused by antivirus or third-party security software interfering with the loader. Turn off real-time protection and add the loader's folder to your antivirus exclusions.

Also check whether any third-party anti-cheat clients (for example FACEIT) are installed — remove them completely, as they can block the loader from starting.

If the cheat was working but stopped attaching or launching after you switched to a different game account, restarting your computer usually fixes it.

• fully close the loader and the cheat;
• restart your computer;
• launch the loader and cheat again under the account you need.

If the issue happens again after restarting, try connecting through a VPN.

Yes, in some cases the loader has to be launched specifically from a USB flash drive as part of the protection mechanism.

Copy the loader file onto the flash drive and run it from there instead of a local disk.

Yes, in some cases the loader has to be launched specifically from a USB flash drive as part of the protection mechanism.

Copy the loader file onto the flash drive and run it from there instead of a local disk.

If the page with instructions, the loader, or your account area won't load, it's usually because your internet provider is blocking access.

• try opening the page through a VPN;
• check whether the site loads on mobile data instead;
• if the problem persists, contact support — they can send you the materials another way.

This error usually points to a conflict with system security modules or another game's anti-cheat still running. Make sure the program is added to your antivirus exclusions, close overlays and anti-cheats from other games, fully restart your PC, and try again.

If the error persists, contact support — they can pinpoint the exact cause for your case.

This usually happens due to a conflict with the game's fullscreen mode. Switch the game to windowed or borderless windowed mode and launch the program again — that resolves it in most cases.

This usually happens due to a conflict with the game's fullscreen mode. Switch the game to windowed or borderless windowed mode and launch the program again — that resolves it in most cases.

This happens when the game was launched before the loader. Fully close the game (use Task Manager if needed), start the loader, wait until it finishes loading completely, and only then open the game.

This happens when the game was launched before the loader. Fully close the game (use Task Manager if needed), start the loader, wait until it finishes loading completely, and only then open the game.

This is usually caused by antivirus software or third-party overlays intercepting the hotkey.

• Add the program and its folder to your antivirus exclusions, including Windows Defender.
• Close third-party overlays (GPU software, screen recorders, voice chat apps) — they can block the menu from showing.
• Open the menu while you're actually in a match, not in the lobby or main menu.
• Run the loader and the game in windowed or borderless mode.
• Fully close and relaunch the loader, and try running it as administrator.

If the menu still doesn't appear, record a video of the launch process from start to loading into the game and send it to support.

If the product loads in the launcher but the features do not appear in-game, the usual cause is missing system libraries. Reinstall them.

1. Visual C++ (all versions at once):

• Download the archive: Visual C++ Redistributable Runtime Package (All-in-One).
• Extract it to a separate folder and run install_all.bat as administrator.

2. DirectX:

• Option 1 — the official DirectX installer: download and run it.
• Option 2 (if the first one errors out) — DirectX Redistributable Runtime: extract the archive, run #install.bat and wait for it to finish.

The menu only opens when the game runs in windowed mode. Go to PYBG display settings and switch from fullscreen to windowed, set the scale to 100%, and select DirectX 11.

To close the overlay press Insert.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The menu often opens only once you are actually inside a match, not in the lobby — try pressing the hotkey again after the round starts; sometimes features activate with a delay of a few minutes. Also switch the game to windowed mode — in some cases the menu appears automatically once you do.

Try the alternate hotkeys listed in your product's instructions (for example End or F2). If nothing helps, describe the issue to support — it may be a conflict with antivirus software or a third-party overlay blocking the menu from showing.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

The spoofer changes your device data only until the next PC reboot — after every restart you need to run it again before launching the game, otherwise the system will see your original hardware data.

There's a specific launch order: start the cheat first, then the spoofer. The spoofer also only works while the related subscription is active — once it ends, the effect is gone.

The movement-prediction feature doesn't turn on by itself — you need to enable the prediction point separately in the cheat's menu.

If prediction still isn't working correctly after turning that setting on, record a short video showing the menu open with the option enabled and send it to support so the team can pinpoint the issue faster.

This is a limitation of the game itself, not the cheat: once your character dies, the game server stops sending your client data about other players' positions. Because of this, the radar cannot update the map for the rest of that round.

Tracking resumes with the next match.

If only ESP activated after purchasing the Full version without AimAssist, there are two possible causes:

• Verify the integrity of the cheat files , reinstall the launcher and make sure you downloaded the Full package, not the ESP-only version.
• If AimAssist still does not activate, contact support with your login name , the operator will escalate to the developer to check the license binding.

Do not use an ESP-version key to launch the Full version , they are separate products with separate licenses.

Make sure you have followed the instructions completely: they may require you to enable certain overlays (not disable them) , re-read carefully.

• Verify that the menu hotkey is correctly bound in the cheat settings and that you are pressing the right key.
• Enter the game and press the assigned key while inside a match.
• If the menu still does not appear , record a video of the full launch process and show how you press the hotkey. Send the recording to support.

If pressing the aim key causes the crosshair to snap sideways and the mouse stops responding, the most likely cause is incorrect aimbot settings or a key binding conflict.

• Make sure the aimbot is actually enabled (checkbox checked in the menu) and not just that the activation key is bound , these are separate settings.
• Take screenshots of all cheat settings and send them to support for diagnosis by the developer.

The Visible Check feature in the current version may cause instability and crashes. Disable it in the cheat settings and check if the game runs stably. This issue has been reported to the developer.

Press the right Shift key to minimize the program window. This shortcut is fixed and cannot be rebound to a different key.

Press the right Shift key to minimize the program window. This shortcut is fixed and cannot be rebound to a different key.

This is usually caused by the game's display mode or screen settings.

• Run the game in windowed or borderless windowed mode — the overlay can render incorrectly or not appear at all in exclusive fullscreen mode.
• Set your system display scaling to 100%.
• Make sure the resolution set in the game matches your screen resolution.

You don't need to switch it manually: by default, the aimbot in this cheat targets the head — that's the standard behavior.

You don't need to download a separate spoofer — it's already built into the PYBG software. The file you received with your key is the cheat with the spoofer included.

The risk of an HWID ban after activating it is lower for PYBG than in some other games, but it can't be ruled out completely, so use the spoofer with that in mind.

• Player visibility on the radar is limited by the game's own render distance: if a player is beyond that range, the game client doesn't send their data, so the radar can't display them.
• If the automatic map zoom bothers you, you can turn it off in the radar's Settings.

If the interface opens but nothing actually activates in-game, check whether a third-party anti-cheat client (for example, Faceit) is running on your PC — it can block the cheat even outside of a match. Fully close or uninstall that software, then relaunch the cheat.

By default the menu opens and closes with the Insert key. Press it once the game has fully loaded — if the menu doesn't appear the first time, try pressing it again.

This is usually caused by the game running in exclusive fullscreen mode. Switch the game to windowed or borderless windowed mode in its graphics settings — this normally stops the overlay from jittering.

If the issue persists after switching modes, take a screenshot and contact support.

This is usually caused by the game running in exclusive fullscreen mode. Switch the game to windowed or borderless windowed mode in its graphics settings — this normally stops the overlay from jittering.

If the issue persists after switching modes, take a screenshot and contact support.

On first activation the key is bound to the hardware of one specific computer and works on a single device only — the rule is one PC per key. So activate the key right away on the computer you plan to play on regularly.

Rebinding to another device is generally not done. If you had to change computers, contact support and describe the situation — in some cases the hardware lock can be reset manually, but don't count on repeated transfers.

On first activation the key is bound to the hardware of one specific computer and works on a single device only — the rule is one PC per key. So activate the key right away on the computer you plan to play on regularly.

Rebinding to another device is generally not done. If you had to change computers, contact support and describe the situation — in some cases the hardware lock can be reset manually, but don't count on repeated transfers.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

This message means the request to reset your key's hardware binding is already queued, was used recently, or a previous reset was interrupted (for example, by a reboot before it finished). There is also a cooldown period between resets.

• Wait a few minutes and try activating again.
• If the error persists, contact support with your activation key — they can complete the reset manually.
• If you recently switched computers or changed hardware, be ready to confirm this, for example with a purchase receipt, since frequent hardware resets may require verification.

It means the program is temporarily paused after a recent game update — it is not a problem with your key. Wait until the update is finished, then activate the key again.

Do not enter the key many times in a row: repeated attempts can trigger an automatic lock on the key that only support can remove. You can check the current status on the product page or with support.

It means the program is temporarily paused after a recent game update — it is not a problem with your key. Wait until the update is finished, then activate the key again.

Do not enter the key many times in a row: repeated attempts can trigger an automatic lock on the key that only support can remove. You can check the current status on the product page or with support.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

Your activation key is tied to one computer's hardware (HWID), and by default the rule is one key per computer. Activation is locked to whichever device uses it first, so be careful sharing the loader link or access with other people.

To use the key on a new computer, contact support and provide your key so they can reset the hardware lock manually. Keep in mind that support may decline the reset if you request it too often.

Some loader versions use hardware-based protection and require a regular USB flash drive to be plugged in while the software is running — this confirms the binding to your device. If the loader used to work without a flash drive and now asks for one, that usually means a program update changed this requirement.

• Check the current instructions that came with your purchase — they specify whether a flash drive is needed for your particular version.
• An actual physical USB flash drive is required — emulated or virtual drives will not work.
• Some versions run directly from the flash drive: launch the loader straight from it and follow the on-screen prompts, no installation on your PC or in the game folder is needed.

This message means the game received an update and the software is temporarily being reworked for the new version — it affects everyone with an active subscription, not just your key.

• The update usually takes anywhere from a couple of hours to a day, often faster.
• The subscription time lost while waiting gets compensated.
• Check with support for status updates — they will let you know once it is working again.

A key is bound to a single device (HWID) under a one-device-per-key rule. Activating it on a second computer or a different account counts as a violation of the developer's rules and can get the key blocked.

You can't transfer your remaining paid time to a new device yourself. If you've switched computers or need a license for another device, contact support.

The key is bound to a single computer by its hardware, so it won't activate on a new machine on its own, and it can't be used on several computers at once.

To switch computers, contact support with your software login — the hardware lock will be reset manually, and you can then activate the key on the new machine.

The key is bound to a single computer by its hardware, so it won't activate on a new machine on its own, and it can't be used on several computers at once.

To switch computers, contact support with your software login — the hardware lock will be reset manually, and you can then activate the key on the new machine.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

After a reboot, a key can stop working due to a conflict with the spoofer or a changed system state. Contact support — an operator will issue a replacement key. To speed things up, provide your current key upfront.

This error appears when the key has already been activated on a different account , a common situation when a user accidentally enters the key into an old login.

Contact support and provide your key and a screenshot of your payment confirmation. A specialist will check which account the activation was tied to and help you regain access.

Contact support, provide your activation key and the reason for the reset (spoofer use, hardware change). The operator will manually reset the HWID , after that you can re-activate the cheat on your current PC.

This usually requires an HWID reset. Contact support and provide your license key , an operator will perform the reset manually, after which you will be able to log in.

Invalid hardware ID (HWID).

Fix: reset the HWID yourself in the control panel, or request a reset from the developer.

No, subscription time is not consumed while the cheat is under maintenance after a game patch.

Wait for the update to finish — this usually takes anywhere from a few hours to a couple of days. If the wait drags on too long, you can contact support and ask for downtime compensation.

This error means your activation no longer matches your current hardware — for example, after reinstalling the OS or changing hardware identifiers.

Contact support with your activation key: they will reset the binding so you can activate the cheat again on the same key.

If the launcher download or key activation fails, try enabling a VPN , in some regions the download servers may be blocked by your ISP. After connecting to a VPN, retry the download and activation.

If VPN does not help, contact support , the operator will clarify the details and involve the developer if needed.

After a PC restart the activation key may become deactivated. Contact support and provide your key , an operator will perform a reset and reactivation within a few minutes.

This error means the product is not available in your region and cannot be activated. Please contact support chat to arrange a refund.

You have already used another trial key — this error only occurs with Trial keys.

Fix: contact the developer.

The key has been banned.

Fix: contact the developer to clarify the reason for the block.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

This usually happens when leftover activation files from a previous key or installation are still on your PC — they make the system treat the new key as already used.

Contact support: they can tell you which activation file to remove before entering the key again, or advise reinstalling the program via the official loader.

The key is bound to a single device (one key = one computer), and there's no automatic transfer.

To move activation to a new PC, contact support and explain the situation — they may ask you to confirm the device change before resetting the binding manually.

The key is bound to a single device (one key = one computer), and there's no automatic transfer.

To move activation to a new PC, contact support and explain the situation — they may ask you to confirm the device change before resetting the binding manually.

Yes, activation requires a physical USB flash drive — it's used on first launch to bind the license. You don't need to disable virtualization or Hyper-V in BIOS for this; those steps are only needed for certain launch errors, not for activation itself.

If an account gets banned by anti-cheat, the hardware ID (HWID) tied to it is also considered burned, so simply activating a new license key will not fix the issue.

Before using the cheat again, it is recommended to get a separate HWID-spoofing tool — it makes the system see the hardware as new.

No, a license key is bound to a single computer's hardware ID (HWID). You can't use the same key on a different PC — you'll need a separate license for it.

The remaining time on your key is shown right in the loader window after you log in. Rely on that number rather than the purchase date — it reflects the exact time left.

The remaining time on your key is shown right in the loader window after you log in. Rely on that number rather than the purchase date — it reflects the exact time left.

If the key was already bound earlier, you don't need to activate it again — try going straight to selecting the program and launching it without re-entering the key. If the error persists, contact support so they can check the key's status.

If the key was already bound earlier, you don't need to activate it again — try going straight to selecting the program and launching it without re-entering the key. If the error persists, contact support so they can check the key's status.

You can't reset the password yourself through the website. Contact support and provide your purchase details so the operator can confirm the account is yours.

After verification, the operator will manually reset the password and send you a new one.

You can't reset the password yourself through the website. Contact support and provide your purchase details so the operator can confirm the account is yours.

After verification, the operator will manually reset the password and send you a new one.

Delivery goes through a review step after payment and can take up to 24 hours, though it's usually faster. The main support chat can't issue keys directly, so there's no way to speed it up before that window passes.

If a full day has passed and you still have nothing, message the seller or support with your order number and payment confirmation, and they'll sort it out manually.

After payment, the payment system doesn't confirm the transaction instantly — usually you just need to wait a bit.

• Check the purchases section on the site and attach a screenshot of the payment to your support request.
• If confirmation takes too long, contact the support of the payment service you paid through — contact details are usually at the bottom of the payment page.

After payment, the payment system doesn't confirm the transaction instantly — usually you just need to wait a bit.

• Check the purchases section on the site and attach a screenshot of the payment to your support request.
• If confirmation takes too long, contact the support of the payment service you paid through — contact details are usually at the bottom of the payment page.

Sometimes the payment system needs a little time to confirm the transfer. Wait a few minutes — once the bank or payment provider sends confirmation, the payment status will update automatically.

If it is still not confirmed after 15–20 minutes, contact support and attach your payment receipt.

Sometimes the payment system needs a little time to confirm the transfer. Wait a few minutes — once the bank or payment provider sends confirmation, the payment status will update automatically.

If it is still not confirmed after 15–20 minutes, contact support and attach your payment receipt.

Multiple payment methods are available on the site. If one doesn't work, try another option from the payment page , one of the available methods should work for Ukraine.

Ethereum transactions require several blockchain confirmations, which can take anywhere from a few minutes to a few hours. Access and the activation key are issued automatically once the payment is confirmed by the payment processor.

Wait for the transaction to be fully confirmed , there is no need to repurchase or contact support immediately. The download link and key will be sent to the email you provided.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

This is usually caused by a conflict with third-party software or antivirus on your system — leftover files from other programs or protection drivers can block the launch.

• Ask support for the compatibility-check utility, run it, and send a screenshot of the scan results so they can spot the conflicting software.
• Remove any programs support flags as conflicting.
• Temporarily disable real-time antivirus protection and add the program's folder to exclusions.
• Then restart both the program and the game.

Press Win+R, type winver, and compare your version and build number with the supported list on the product page. If your build is newer than the listed maximum, the program will not run — support for new builds is added only after their official release, and Insider (beta) builds are usually not supported.

In that case, roll back or reinstall a supported official build. Use full editions of Windows 10/11 from an official source — stripped-down or modified builds often cause launch errors.

Press Win+R, type winver, and compare your version and build number with the supported list on the product page. If your build is newer than the listed maximum, the program will not run — support for new builds is added only after their official release, and Insider (beta) builds are usually not supported.

In that case, roll back or reinstall a supported official build. Use full editions of Windows 10/11 from an official source — stripped-down or modified builds often cause launch errors.

This error means built-in Windows protection features (Secure Boot, Core Isolation, vulnerable driver blocklist) are preventing the program's driver from loading, treating it as potentially unsafe.

Contact support — they'll tell you which protection features are conflicting with the program on your system and help check the compatibility of your hardware and Windows version.

This error means built-in Windows protection features (Secure Boot, Core Isolation, vulnerable driver blocklist) are preventing the program's driver from loading, treating it as potentially unsafe.

Contact support — they'll tell you which protection features are conflicting with the program on your system and help check the compatibility of your hardware and Windows version.

The error CRD failed at 199 with code 887A0001 means the cheat is incompatible with your laptop , this is a hardware limitation, not a bug. Arcane FULL (and other full cheats with aimbot and anti-recoil) do not run on most laptops.

• If you have an external wired monitor connected to your laptop, try switching the display output to it , the cheat may work in that case.
• If there is no external monitor, contact support to swap your key for Arcane Radar (browser-based radar, ban-safe, works on laptops).

If multiple accounts are banned immediately upon entering a match, this is a sign of a hardware ban. A basic spoofer will not resolve this situation.

It is recommended to reinstall Windows and use a stronger spoofer such as Shield. After reinstalling the OS, run the spoofer first, then create a new account before playing.

Simply disabling your antivirus is not always enough — some security software leaves active components running that keep blocking the loader even while it is turned off.

• Fully uninstall the conflicting antivirus instead of just disabling it.
• Contact support — they can provide a utility to check for and remove leftover antivirus files.
• Run the check, wait for it to finish, and send a screenshot of the result to support.
• Before launching again, add the program's folder to the exclusions of the antivirus you use.

First, update Windows to the latest supported build via Windows Update and restart your computer. Disabling the page file (virtual memory) in the system performance settings also helps.

Wait 10–15 minutes after turning the computer on before launching, so the system finishes its background initialization. If the problem persists, contact support and attach a video of the freeze — it speeds up diagnosis.

First, update Windows to the latest supported build via Windows Update and restart your computer. Disabling the page file (virtual memory) in the system performance settings also helps.

Wait 10–15 minutes after turning the computer on before launching, so the system finishes its background initialization. If the problem persists, contact support and attach a video of the freeze — it speeds up diagnosis.

Enable virtualization directly in BIOS/UEFI , the Windows Task Manager entry only reflects the current state and may not appear if the feature is disabled at the BIOS level.

After enabling it, reboot and launch the loader again. Send a screenshot of the loader screen to support so they can confirm all parameters are correct.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

This cheat does not support laptops. If you are on a laptop, the cheat menu will not appear and injection errors cannot be resolved by changing settings.

• Contact the seller's chat and request a refund, stating that your device is a laptop.
• Alternatively, consider a different product that supports laptops (e.g., a radar cheat).

When selecting the spoofer in the launcher, always choose BE (BattlEye) , not EAC. PYBG uses BattlEye, and an EAC spoofer is incompatible, which prevents the cheat menu from appearing.

• Open the launcher → select the spoofer → click Launch → in the anticheат selection dialog choose BE and click No (do not agree to EAC).
• After the spoofer completes successfully, close the launcher, reopen it, and then launch the PYBG cheat.

If the mouse or keyboard stops responding briefly during spoofer startup, this is normal while the driver reloads , wait a moment or reboot your PC.

A USB drive is required to launch the cheat, but a virtual USB drive works exactly the same as a physical one and can be used without any issues. After loading the cheat, it is recommended to eject the drive.

Hyper-V / WSL / VBS / HVCI components are enabled.

Fix: the launcher should disable them automatically (the window with the Fix button). If it does not, contact the developer to add automatic disabling to the launcher.

Virtualization is disabled in the BIOS.

Fix: enable virtualization (Intel VT-x / AMD-V) in the BIOS settings for the product to work correctly.

Not enough RAM to load the product.

Fix: close unused programs or reboot your PC.

Unsupported Windows version.

Fix: contact the developer and provide your full Windows version. As of writing, versions up to 26H2 are supported.

Some antivirus programs (for example, Kaspersky or Avast) mistakenly flag the loader files as a threat and delete them. Add the loader folder to your antivirus exclusions and unpack the archive again before launching.

If that does not help, temporarily disable the antivirus for the installation and first launch, then turn it back on afterward.

Some antivirus programs (for example, Kaspersky or Avast) mistakenly flag the loader files as a threat and delete them. Add the loader folder to your antivirus exclusions and unpack the archive again before launching.

If that does not help, temporarily disable the antivirus for the installation and first launch, then turn it back on afterward.

If the checker keeps flagging active protection, the antivirus was likely only turned off in settings rather than fully removed — some of its services and drivers can stay behind.

• Uninstall the antivirus completely using the official uninstaller from its vendor, not just by disabling it in settings.
• Restart your computer and run the checker again.
• If it still detects protection, contact support so they can help identify what's left.

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

Antivirus software often flags the loader as a threat by mistake and deletes its files — this is a false positive.

• Add the loader folder to your antivirus exclusions
• Turn off real-time protection before downloading and launching it
• If the files were already deleted, download the program again after setting up the exclusions

If the loader displays a conflict error on startup, enter BIOS and disable virtualization (Virtualization Technology / VT-x / AMD-V). Then relaunch the loader.

Additionally, disable UAC (User Account Control) in Windows settings , this can also interfere with injection.

Check your Windows version: press Win+R, type winver and press Enter. Send the version and build number to support , this helps diagnose compatibility issues.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Ancient PYBG requires TPM (Trusted Platform Module) to be disabled in your BIOS/UEFI settings. If you do not see an obvious option, check the Security, Advanced, or PCH-FW Configuration sections , the setting may be labelled TPM Device, Security Device Support, or fTPM.

On AMD motherboards look for AMD fTPM switch; on Intel systems check Intel Platform Trust Technology (PTT). Disable the option, save changes, and reboot.

On Windows 11 it is recommended to reinstall PYBG to an SSD and re-download the game via the client (Steam/Battlegrounds). After a clean install, launch the pak following the standard instructions.

One key is bound to one PC. It is not possible to use the browser radar on multiple devices with the same key, either simultaneously or alternately.

Yes, it's recommended to close or uninstall third-party anti-cheat clients if they're installed on your computer.

These can conflict with the software and prevent it from launching, so take care of this before starting the program.

A driver-related error on launch is often caused by a conflict with third-party anti-cheat services or protective overlays installed on your system.

Close or temporarily remove such services before launching the program. If the error persists, contact support with a screenshot of the error.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

Some cheat versions are not yet compatible with the very latest Windows builds.

In that case, the fix is to roll back to an earlier stable Windows version that the program is confirmed to work with. If you are unsure about compatibility, check the supported versions with support before buying.

The product requirements list specific supported Windows builds. If you updated your system to a build that isn't on that list yet, compatibility can temporarily break.

Check the current list of supported builds on the product page and reach out to support if you need more help.

The product requirements list specific supported Windows builds. If you updated your system to a build that isn't on that list yet, compatibility can temporarily break.

Check the current list of supported builds on the product page and reach out to support if you need more help.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

This means the drive with Windows installed uses the older MBR partition style, while the cheat requires a GPT-partitioned drive.

The fix is to reinstall Windows and choose GPT instead of MBR when partitioning the drive during setup.

A common cause is a conflict with third-party overlays — Steam, Discord, screen-recording tools, audio overlays, and similar utilities.

Disable all such overlays and unnecessary background programs before launching and try again.

A common cause is a conflict with third-party overlays — Steam, Discord, screen-recording tools, audio overlays, and similar utilities.

Disable all such overlays and unnecessary background programs before launching and try again.

This usually happens because of display scaling in Windows or a conflict with other protection software installed on the system (for example, an anti-cheat from a different game).

• Set Windows display scaling to 100%.
• Remove or temporarily disable unrelated protection or anti-cheat software.

This usually happens because of display scaling in Windows or a conflict with other protection software installed on the system (for example, an anti-cheat from a different game).

• Set Windows display scaling to 100%.
• Remove or temporarily disable unrelated protection or anti-cheat software.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

Turning off windowed game optimizations in Windows settings usually fixes this: right-click the desktop → "Display settings" → "Graphics" → "Change default graphics settings" → disable "Optimizations for windowed games."

Then restart the game.

After every game update the software goes into a temporary "frozen" state until the developer adapts it to the new game version — this is normal and there is nothing you need to do.

While the status is "frozen", your remaining subscription time is paused, and the downtime is usually compensated. An update typically takes from a few hours up to a day.

After every game update the software goes into a temporary "frozen" state until the developer adapts it to the new game version — this is normal and there is nothing you need to do.

While the status is "frozen", your remaining subscription time is paused, and the downtime is usually compensated. An update typically takes from a few hours up to a day.

No, this is normal. Major game updates often temporarily break compatibility with the cheat until the developer releases an update for the new game version.

• Wait for the loader update — it usually comes out within a couple of days.
• While the cheat is being updated, your subscription countdown is paused, so paid time is not lost.
• No extra system changes are needed — just launch the loader as usual once the update is released.

No — while the PYBG software is marked as 'under update,' your subscription time is not being spent; it resumes once the cheat is working again.

This status usually appears after the game itself gets updated: the developer adapts the software, including the spoofer, to the new version, and some functions may be temporarily unavailable during that time. Just wait for the status on the site to change.

After major PYBG updates the radar may be temporarily paused until a compatible version is released, and support can't always give an exact timeline.

Check with support or watch the product page for the current status.

If the site won't load or activation hangs, your internet provider is most likely blocking access. Turn on a VPN and try again — in most cases that's enough to get things working.

This is usually caused by an inaccurate or incomplete form when applying for access. Ask the seller for a new personal link and fill out the form again, carefully providing all requested details (where you purchased, proof of payment, etc.).

After resubmitting, the application is typically reviewed within a few days.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

The download link and installation instructions are provided together with your purchase.

If you can't find them, contact support with your order number and they'll resend the link.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

No, a spoofer doesn't provide a full guarantee. Some anti-cheat systems can still detect the spoofed device data, so this method is considered risky and doesn't help in every case.

If you still get hardware-banned while using a spoofer, contact support to reset the hardware binding.

If the radar page won't open, try connecting through a VPN — this is usually caused by an unstable connection to the radar server from your network.

If the page still won't load after switching connections, contact support.

According to support, there have been no reports of bans from users of the browser radar. That said, using third-party software in PYBG can never be completely risk-free, so use it at your own risk.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.

No, the launch method cannot be changed: if the cheat is an external type, loading it from a separate storage device is part of its anti-detection architecture, not an optional setting.

If this launch method does not suit you, check with support whether the product has a separate internal version.

You don't need a special uninstall procedure.

• Just delete the loader folder — that's enough.
• The cheat doesn't touch any other files or system settings, so no extra cleanup is required.

A special system cleanup usually is not necessary.

It is enough to fully uninstall the previous loader before installing a new cheat, to avoid conflicts between programs.