Problems & fixes, ARC Raiders

This is usually caused by your antivirus or Windows built-in protection flagging the loader as a threat and deleting or blocking it.

• Add the loader's folder to your antivirus exclusions.
• Temporarily turn off real-time protection while you download, install, and activate.
• Download the loader again and launch it.

If the error persists, contact support — you may need an updated version of the loader.

• Try connecting through a VPN — access to the site or activation servers is sometimes blocked at the ISP or regional level.
• Check your internet connection and try downloading the file again.
• If the issue persists after using a VPN, contact support — they may ask for additional diagnostics of your system and a screenshot of the result.

This is usually caused by the loader conflicting with your antivirus or other software on your PC. Try these steps in order:

• Add the loader folder to your antivirus and Windows Defender exclusions — it can silently delete or block its files.
• Temporarily disable real-time protection and launch the loader again.
• Close background programs, overlays, and recording software before starting the game.

If that doesn't help, contact support — they'll give you a compatibility-check utility to run, then ask for a screenshot of the result for accurate diagnosis.

This usually comes from Windows virtualization and core isolation settings blocking the driver. Try the following in order:

• Enable virtualization (VT-x/AMD-V) and Hyper-V in BIOS and Windows features;
• Turn off Windows sign-in with a PIN in sign-in options — it can prevent Hyper-V from being disabled properly;
• Add the loader folder to your antivirus exclusions and temporarily turn off real-time protection;
• Run the compatibility-check tool support provides and follow its prompts;
• Restart your PC after making changes and launch the loader again.

If the error persists, contact support with a screenshot — they'll walk you through the next steps for your specific system.

In most cases this happens because your internet provider blocks access to the activation servers — it isn't related to the software itself. Try the following:

• Turn on a VPN and start the loader again.
• Once it launches successfully, you can usually turn the VPN back off.
• If the error comes back next time, enable the VPN again before each launch.

This is a known compatibility issue between the loader and newer Windows 11 builds. Try the following in order:

• Make sure your system is set up according to the loader's setup guide: Secure Boot, Fast Startup and similar features must be disabled as listed in the requirements;
• Add the loader folder to your antivirus and Windows Defender exclusions;
• If the loader still loops asking for a restart, install an earlier stable Windows 10 build (22H2) — the issue usually does not occur there;
• If nothing helps, contact support — they can point you to a system compatibility diagnostic tool.

A driver error usually indicates a conflict with installed software or a system environment issue. Follow these steps:

• Download the Sordum utility (available from technical support; the archive password will be provided by support).
• Launch it, click Search, and wait for the scan to finish.
• Send a screenshot of the results to the support chat — the developer will analyse the conflict and provide a fix.

This is caused by Windows' Core Isolation (Memory Integrity) security feature combined with antivirus interference.

• Turn off Core Isolation in Windows security settings.
• Separately disable your antivirus's real-time protection — this is a different toggle from fully disabling the antivirus itself.
• Add the loader's folder to your antivirus exclusions.
• Restart your PC — changes may not take effect until you do.

If the program is still blocked after that and you're using third-party antivirus software, remove it completely using the vendor's official removal tool, since a normal uninstall can leave an active driver behind. As a last resort, reinstalling Windows will fix it.

This is most often caused by antivirus software interfering with the process during injection.

• Add the program and the loader folder to your antivirus exclusions, including Windows Defender.
• Close other overlays and unnecessary background programs before launching.

If the issue continues, record a video of the entire launch process and contact support — without a recording it is hard for the developer to pinpoint the cause.

In most cases, using a VPN fixes the issue: start a VPN connection and then relaunch the loader. If your VPN has TUN mode enabled, disable it in the VPN settings and try again.

Additionally: download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps diagnose what is blocking the launch.

If neither VPN nor Sordum (available from technical support) helps, contact support to escalate to the developer.

This means the product is temporarily frozen for a scheduled update. No action is needed on your part — simply wait for the update to complete.

Your paid subscription time does not expire during a freeze: subscription days are not counted while the loader is unavailable. Monitor the product page for status changes — access will resume automatically once the update is released.

A forced reboot or shutdown on loader start is most often caused by antivirus software or incorrect Windows security settings.

• If Kaspersky is installed, remove it completely using the official removal tool (Kavremover) rather than the standard "Programs and Features" uninstall. Reboot your PC afterwards.
• Make sure the following are disabled: Windows Defender real-time protection, Core Isolation, User Account Control (UAC), and the Vulnerable Driver Blocklist.
• Download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support — this helps identify the conflicting component.
• After making changes, restart your PC and try again.

Windows Defender or a third-party antivirus is blocking the loader download or launch. Use the Defender Control utility (archive password: sordum): download it, run it, click Search, wait for the scan to finish, then click Disable.

After disabling protection, re-download and run the loader. You can re-enable protection through the same tool after your gaming session.

Reinstall the loader and update your GPU drivers , this resolves the issue in most cases. If the loader still closes on its own, try launching with a VPN enabled, then fully reboot your PC.

If nothing helps, the developers may be actively working on a fix , check with support for the current status.

This happens because Windows protects the account when BIOS changes are detected. The fix is to reinstall Windows and skip creating a password and Microsoft account during setup: when prompted to sign in or create an account, click Skip.

After reinstalling without a linked account, BIOS changes will no longer trigger a lockout. If BitLocker asks for a recovery key, enter it , but on the next Windows install, skip account creation.

• Make sure Virtualization and Hyper-V are enabled in BIOS.
• Download the Sordum utility (available from technical support), run it, click Search, and send a screenshot of the results to support , this helps identify conflicting software or services.
• Record a full launch video and upload it to YouTube so the developer can diagnose the issue.

Yes, a reboot after injection is the loader's normal behavior. After the system restarts, launch the loader again, wait for the successful injection confirmation, then start the game.

Launch order matters: start the loader first and wait for the prompt to open the game, then launch the game , not the other way around. Do not start the cheat while the game is already running.

If the order is correct and the issue persists, download the Sordum utility (available from technical support; archive password: sordum), run it, click Search, and send a screenshot of the results to support , this helps the developer diagnose conflicts on your system.

When the cheat goes into update mode, your subscription time is automatically frozen , you do not lose paid days. The developer does not announce an exact release date for updates. Current cheat status is posted in the support Telegram channel.

This is usually caused by a conflict with your antivirus or Windows built-in protection. Try the following:

• Add the loader's folder to your antivirus exclusions.
• Temporarily disable real-time protection (both in Windows Defender and in any third-party antivirus you have installed).
• Close overlays from other programs — voice chat apps, game launchers, GPU monitoring tools.

If the loader still won't start after that, contact support — they'll walk you through a compatibility diagnostic tool.

If your account gets flagged or banned soon after using the software, this is usually anti-cheat detection on the game's side rather than a bug in the product. Registering a new account and using the hardware-spoofing feature (spoofer), if your product version includes one, usually helps. This doesn't guarantee you won't get flagged again. If your main account is already flagged, don't count on it being unbanned — it's better to switch to a new account.

The loader is temporarily unavailable while the developer releases an update. This is a planned process that typically takes a few hours.

• Monitor the status on the website and in the news channel: t.me/procheatsupport
• Subscription time does not count down during a freeze — the timer is paused.
• Once the update is ready, the loader will work automatically. No additional steps are needed on your end.

Use a VPN to access the site and download the loader. Once the loader is downloaded and the cheat has been injected, you may disable the VPN — it does not need to remain connected during gameplay.

This error is usually caused by Windows Defender or a third-party antivirus interfering with the loader. Fully disable all antivirus protection before launching.

Also try connecting via VPN (NordVPN or similar paid service is recommended) as some ISPs may block the loader download. If VPN does not help, run the diagnostic tool (archive password sordum, click «Search») and send the screenshot to support.

To diagnose the issue, follow these steps:

• Download the Sordum utility (available from technical support; archive password: sordum).
• Run it, click Search, and wait for the scan to finish.
• Take a screenshot of the result and send it to support , this allows the team to identify the exact cause.

The most common causes are leftover Kaspersky antivirus files or corrupted system files. Follow these steps in order:

• Download the official Kaspersky removal tool, fully uninstall the antivirus, and reboot your PC.
• Open Command Prompt as administrator and run these two commands one at a time: DISM /Online /Cleanup-Image /RestoreHealth, then sfc /scannow.
• Disable Fast Boot in Windows settings (Power Options → Choose what the power buttons do → Turn off fast startup).
• Make sure virtualization is enabled in BIOS.
• Reboot and try launching the loader again.

After each reboot, Windows Defender or another antivirus may restore its settings and block the loader files. Make sure protection is disabled, then click Start Game in the loader again.

Also verify that Valorant Anti-Cheat (vgc / vanguard) is fully uninstalled , it conflicts with the loader.

If the Arcane loader for Arc Raiders shows the No available servers were found error, connect through a VPN — in most cases this resolves the server availability issue. Once connected, start the loader again.

If the error persists even with a VPN, contact support — you may need to try a different VPN server or wait for availability to be restored on the developer's side.

Try connecting via VPN , the issue may be caused by activation server restrictions in your region. If VPN does not help, run the Sordum utility (available from technical support; archive password: sordum), click Search, and send the screenshot to support. The developer will use this information to assist you.

This error means the cheat process was frozen or terminated by the system during match loading. The developers are aware of this issue and are working on a fix. Contact support to get the current status and, if needed, request compensation for the downtime.

During an update the cheat is temporarily unavailable. Follow the current status in the support Telegram channel t.me/procheatsupport , updates for all products are posted there. Days lost to an update that was not your fault can be compensated , ask the support operator.

Hyper-V must be fully disabled and the Windows PIN sign-in option must be removed (Settings → Accounts → Sign-in options).

If disabling Hyper-V through Windows Features doesn't work, run the following in an Administrator PowerShell session:

• takeown /F "C:\Windows\System32\hvix64.exe"
• icacls "C:\Windows\System32\hvix64.exe" /grant *<SID>:F
• Repeat for hvax64.exe, then delete both files with del.

Reboot and try the loader again.

First restart your computer and try launching the program again.

• Add the loader folder to your antivirus and Windows Defender exclusions.
• Temporarily disable overlays from third-party programs that could be intercepting the process.
• If the error keeps happening, contact support — they'll send you a diagnostic utility to check system compatibility; run it and send a screenshot of the result.

This is usually caused by a conflict with third-party antivirus or security software on your computer. Disable or temporarily remove other antivirus programs and overlays, and add the program's folder to your antivirus exceptions.

• Contact support — they can give you a utility to check what exactly is blocking the launch.
• Check whether virtualization is enabled in your BIOS settings and try turning it on.
• If that doesn't help, try connecting through a VPN.

This error is usually caused by your ISP or region blocking the connection.

Try turning on a VPN and launching the loader through it — in most cases this resolves the connection issue.

Make sure you have read the included instructions carefully — the launch sequence is strict. The loader must be run as Administrator, and your antivirus must be fully disabled before starting.

If you followed every step and the loader still does nothing, contact support and describe exactly which step the process gets stuck on.

The developer updated the product and added a USB drive requirement, but did not update the description in time. Launch the loader from a USB flash drive.

Also make sure Secure Boot is enabled in your BIOS/UEFI settings , it must be enabled, not disabled. This is a common reason the loader fails to start or throws a compatibility error.

You need to repair the Windows boot partition. Open Command Prompt as administrator and run the following commands one by one:

• mountvol X: /S
• cd /D X:\EFI\Microsoft\Boot
• bcdboot C:\Windows /l en-us /s X: /f ALL
• attrib -h -s bootmgfw.efi
• del bootmgfw.old
• cd /D C:\
• mountvol X: /D

Then restart your computer and try launching the loader again.

The cheat is temporarily unavailable , it has been taken offline for an update to support the latest game version. Wait for the update to complete; access will be restored automatically.

If you get an error when starting the cheat, the most common cause is your ISP or regional network blocking the connection to the loader servers.

Connect via a VPN before launching the cheat, then run the loader again. In most cases this resolves the issue immediately.

The archive password is: sordum

Press F2 only after the Discord overlay appears. Launch Discord first, wait for its in-game overlay to show up, then press F2 to activate the cheat.

For a complete cleanup, fully uninstall the game (remove all files) and reinstall it from scratch. Simply deleting the loader folder is not enough , injection traces can remain in the game's system files.

Yes, that's expected. After a major game update, the cheat is temporarily taken offline for an update — during this time the loader may show your access as frozen, but your subscription time is not being used up.

You don't need to reinstall or re-download the loader manually — access turns back on automatically once a new version is released for the current game patch. You can ask support for an estimated timeframe.

This is usually caused by the browser. Try opening the download page in a different browser — for example, if you're using Edge, switch to Chrome or Firefox.

If the issue persists, try connecting through a VPN.

If the cheat was working but stopped attaching or launching after you switched to a different game account, restarting your computer usually fixes it.

• fully close the loader and the cheat;
• restart your computer;
• launch the loader and cheat again under the account you need.

If the issue happens again after restarting, try connecting through a VPN.

If the page with instructions, the loader, or your account area won't load, it's usually because your internet provider is blocking access.

• try opening the page through a VPN;
• check whether the site loads on mobile data instead;
• if the problem persists, contact support — they can send you the materials another way.

This is usually caused by antivirus software or third-party overlays intercepting the hotkey.

• Add the program and its folder to your antivirus exclusions, including Windows Defender.
• Close third-party overlays (GPU software, screen recorders, voice chat apps) — they can block the menu from showing.
• Open the menu while you're actually in a match, not in the lobby or main menu.
• Run the loader and the game in windowed or borderless mode.
• Fully close and relaunch the loader, and try running it as administrator.

If the menu still doesn't appear, record a video of the launch process from start to loading into the game and send it to support.

The menu only appears during an active match, not in the lobby. Make sure the game is running in windowed mode , fullscreen prevents the overlay from appearing.

If the menu still doesn't show: try connecting via VPN (any server), confirm the injection was successful (the loader will notify you), and close the loader before launching the game.

The menu doesn't open right away. First press F2 to inject and wait for the confirmation sound (about 20 seconds) — that signals the cheat has loaded. Only after that, press Insert to open the menu window.

If the menu still doesn't appear after this sequence, contact support — the loader version or keybind may need to be checked.

The aimbot and auto-shutdown issue is being investigated by the developer. To help speed up the fix, record a video using NVIDIA Overlay (or any screen recorder if the overlay is unavailable) and upload it to YouTube. The video should show the cheat settings and the moment the aim fails near an enemy.

Send the video link to support , the operator will forward it to the developer for analysis.

Right after a game update, the cheat may stop working correctly for a while — for example, visual features like ESP or radar can disappear until the developer releases an update matching the new patch.

There's no need to reinstall or reconfigure anything at this point — just wait, the update usually comes out shortly after the game patch.

The cheat menu is opened with the Right Shift key, not Insert.

Make sure the game is running in windowed or borderless mode , the menu may not appear in exclusive fullscreen.

This kind of misalignment is usually caused by display scaling settings. Check the following:

• Set the display scale in Windows settings to 100%.
• Set the in-game resolution to match your monitor's native resolution.

After that the display should line up correctly.

If the interface opens but nothing actually activates in-game, check whether a third-party anti-cheat client (for example, Faceit) is running on your PC — it can block the cheat even outside of a match. Fully close or uninstall that software, then relaunch the cheat.

This is a server-side issue, not a mistake on your part. Contact support and provide the key that arrived in your email after payment.

The operator forwards the key to the developer, who then issues a replacement. A new key usually arrives within a few hours depending on the developer's time zone.

No additional steps are required on your end while you wait — the loader and all files are already set up correctly.

The key binding resets when you reinstall the OS. Contact support and provide your activation key — the operator will forward the request to the developer, who will reset the HWID on the server side. Re-enter the key in the loader after the reset is confirmed.

Note: one key works on one PC only. If your hardware has not changed, the reset is free of charge.

Make sure you copy the key in full with no extra spaces at the beginning or end. If the error persists right after purchase, contact support and provide: a screenshot of the key from your payment confirmation, the key as plain text, and a screenshot of the error in the loader , the operator will forward this to the developer to verify activation.

The key is frozen error means the cheat has been temporarily disabled by the developer due to an update or patch. Your key is not lost , it is frozen until an updated version is released.

Wait for the cheat to come back online. Current status is posted in the support Telegram channel: t.me/procheatsupport. A message will appear as soon as the cheat is back.

No, subscription time is not consumed while the cheat is under maintenance after a game patch.

Wait for the update to finish — this usually takes anywhere from a few hours to a couple of days. If the wait drags on too long, you can contact support and ask for downtime compensation.

No, a key is bound to a single computer based on its hardware ID. You can't activate the same key on multiple devices at once — trying it on another PC won't work.

If you need to move your license to a different device, contact support.

Yes, activation requires a physical USB flash drive — it's used on first launch to bind the license. You don't need to disable virtualization or Hyper-V in BIOS for this; those steps are only needed for certain launch errors, not for activation itself.

Reinstalling the operating system changes the hardware ID (HWID) the key is bound to, so activation can stop working even if your subscription hasn't expired.

Contact support and provide your key — the binding will be reset manually, after which the key will work again on the new system installation.

Enable virtualization directly in BIOS/UEFI , the Windows Task Manager entry only reflects the current state and may not appear if the feature is disabled at the BIOS level.

After enabling it, reboot and launch the loader again. Send a screenshot of the loader screen to support so they can confirm all parameters are correct.

The loader requires a GPT-partitioned disk and BIOS in UEFI mode. If the system is booted in Legacy/MBR mode, a Windows reinstall with UEFI boot and GPT disk partitioning is required.

You can check the current mode via msinfo32 → look for the 'BIOS Mode' field.

Only officially released builds of Windows 11 are supported — beta and Insider builds (early versions of updates that haven't been officially released yet) may not be supported by the loader. The opposite can also happen: a very old, long-unupdated system can also prevent the software from launching. Update Windows to the latest officially released version (not a beta channel) and try again.

FaceIT Anti-Cheat is incompatible with this software. Completely uninstall FaceIT Anti-Cheat via Windows «Apps & Features», then reboot your PC and launch the loader again.

Right now key activation for this cheat is only available on AMD processors. On Intel processors activation is temporarily suspended, so the cheat won't launch.

If you're on Intel, check other ARC Raiders cheats in the catalog and confirm CPU compatibility before you buy.

If the cheat's command line or bypass module is not working, the issue is likely a regional block. Connect via VPN and select a Russian server , the feature should work after that.

No. The Arc Raiders Ghost cheat supports only the Steam version of the game. The Microsoft Store version is not supported.

If a virtual machine is installed or running on your computer, the protection system may detect it and block the program, showing an error.

Remove the virtual machine from your computer, restart, and try launching the program again.

Some antivirus programs leave leftover traces in the system after removal, and the loader can flag those traces as an active security program even when the antivirus itself is disabled or uninstalled.

• Fully uninstall the antivirus using its official uninstaller rather than just disabling it.
• If you plan to keep using an antivirus, add the loader folder to its exclusions.
• Contact support for a compatibility-check utility to confirm no traces of security software remain, and share the results.

Yes, many loaders require CPU virtualization to be enabled.

You can check this in Task Manager: the "Performance" tab → "CPU", which shows whether virtualization is on. If it's off, go into your motherboard's BIOS/UEFI and enable the corresponding option (usually called Intel VT-x or AMD-V), save the settings, and restart your computer.

Yes, as long as your build isn't on the unsupported list, the program will work.

The list of unsupported builds can change with new Windows updates, so check with support at the time of purchase to confirm the current status.

Yes, this is one of the common causes of launch problems.

Enterprise and LTSC editions of Windows are stripped-down and may be missing components the loader needs to run. If you're on one of these builds and the loader won't start, we recommend reinstalling Windows with a regular edition — Home or Pro.

This error is often related to CPU virtualization being disabled. Go into your BIOS and enable virtualization (VT-x for Intel or AMD-V for AMD), save the settings, and restart the loader.

If the error still appears, contact support for further diagnostics.

Some cheat versions are not yet compatible with the very latest Windows builds.

In that case, the fix is to roll back to an earlier stable Windows version that the program is confirmed to work with. If you are unsure about compatibility, check the supported versions with support before buying.

This can happen because of the built-in protection module (spoofer). Try disabling the spoofer in the loader settings and start the program again — your internet access should come back.

If you need the spoofer feature enabled, ask support about an alternative configuration.

During an update the cheat is temporarily unavailable. The exact release timeline depends on the developer , support posts updates as soon as information is available.

Subscription downtime compensation is handled on a case-by-case basis through the developer , contact support directly to request it.

If the site won't load or activation hangs, your internet provider is most likely blocking access. Turn on a VPN and try again — in most cases that's enough to get things working.

If the product stops connecting right after a game update, without any error messages, this is expected: the developer needs time to adapt it to the new game version.

The update usually takes about a day, sometimes less. Wait for it and start the loader again — everything will work automatically, no reinstall is needed.

No, you don't need to download it again. After a game update the loader automatically pulls the current version the next time you start it.

Try opening the page through a VPN — access is sometimes blocked at the provider or regional level.

If the page is still unavailable after switching the VPN region, contact support to get the instructions another way.

A special system cleanup usually is not necessary.

It is enough to fully uninstall the previous loader before installing a new cheat, to avoid conflicts between programs.